RBS Citizens Mortgage Complaint

Other mortgage Loan modification,collection,foreclosure

RBS Citizens Mortgage department,

Other mortgage Loan modification,collection,foreclosure Alabama

To whom it may concern : I have been a lifelong resident of the great state of Alabama. I 've been active in my community, even - for many years. I have owned multiple towing companies over the years, and I have owned my home for about the last 5 years. Unfortunately, due to a predatory loan and the absolutely despicable treatment I 've received from Citizens Bank, I 'm in danger of losing all that I have. The problem started when I refinanced my home in -/-/- to remove the seller-backed financing I had on my home. I believed I had a standard fixed rate loan, but nothing about this loan was standard. My business had slowed, I went through a divorce, and eventually I became -. But the real problem was that - balloon payments came due on - truck loan and - unsecured loan that somehow got tied into my home loan ( they were all with Citizens Bank ). I had always been current on my payments. I just had no idea of these balloon payments. When I was made aware of this issue in -/-/-, I went to Citizens Bank to see what we could


or lose it all ''. It seemed there was joy for him in doing this to me, like he had a vendetta. The truck was repossessed, and this vice-president told me he was coming after everything ''. So I stopped making the mortgage payment, and he proceeded to pursue immediate sale dates. I 've held this criminal off, but he 's hell bent on taking my home!!! I 'm on a fixed income now, but I 'm not asking for charity. I can afford to make a mortgage payment. I was doing so until late last year when I ran into this - - character. A lowered payment would be great, but even the same payment would be acceptable. What 's not acceptable is being bullied by a hired thug into losing my home when I 'm willing to work out a solution. I 'm a kind person, but I 'm not a pushover. I 'm resourceful and will do what I need to do to save my home. Any assistance towards that end would be greatly appreciated. Thank you for your time.

RBS Citizens customer in Alabama
Apr 22, 2015

* Source: CFPB Complaint Database

RBS Citizens response to complaint:
Closed with explanation

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