Review and analysis of over 61 complaints against SunTrust Bank
SunTrust Bank consumers have reported over 61 official complaints related to Credit decision / Underwriting. Out of the 61 consumer complaints against SunTrust Bank, 21% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Bank responded to their complaint) and 100% were processed in a timely manner. 7% of consumer complaints against SunTrust Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 18% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
SunTrust Bank Mortgage credit decision / underwriting August 20, 2015 - We had a contract for the sale of our home from a - who had a letter of pre-qualification for $650000.00 from SunTrust Bank. The buyer complied with all the requirements were given successful progress reports from the Loan Officer and as per the - -, 2015, purchase agreement surveys were done, inspections were done, small termite was fixed and home tented as per the contract requirement, we moved out and sold our furniture and today, the day before the closing, the Loan Officer at Sun Trust bank called the buyer and notified him that they were soon sending a letter of denial which c... |
SunTrust Bank Mortgage credit decision / underwriting August 5, 2015 - Dear CFPB : This matter is INCREDIBLY time sensitive. SunTrust Mortgage is preventing my wife and I from attaining a home loan. They have misreported our credit in - major ways, which is creating a hard-stop from us putting an offer on the home of our dreams. They have been largely unresponsive, have lost documents, refused to cooperate, been outride rude, indolent, slow-moving, and incredibly difficult to reason with. Overview of Situation : We obtained a loan from SunTrust Mortgage in - of -. SunTrust thinks we were foreclosed on, when in actuality we completed a successful short sa... |
SunTrust Bank Mortgage credit decision / underwriting July 14, 2015 - During a recent approval process for a mortgage from a Colorado lender, a credit report revealed that SunTrust listed a -/-/- former mortgage, unrelated to me of which I will explain, as Foreclosed. This home was clearly awarded in a divorce settlement ( court document provided and highlighted ) -/-/- where former spouse was to ... receive sole and exclusive ownership ... '' would be responsible for the monthly payment of the mortgage, the home equity line, taxes, and all other debt associated ... '' and holds the Husband harmless from any liability associated.. '' Furthermore, ... |
SunTrust Bank Mortgage credit decision / underwriting July 13, 2015 - In the process of refinancing my house with suntrust mortgage company I was providing all the documents required and following all their instructions to have my house refinanced. The whole time I was being led to believe that everything was on track. during this time I was told that I need an appraisal on my house and that cost -. Everything is on track I believe. I would call suntrust to follow up on the progress of my refinance and was told that paperwork was being processed. Approximately two weeks after the appraisal someone from suntrust called me and said that I was denied to refinanc... |
SunTrust Bank Mortgage credit decision / underwriting July 6, 2015 - Complaint InformationIn - of 2015 I was shopping for a 100 % VA refinance mortgage. - - of Sun Trust said that was possible. I gave him my credit card and it was charged $460.00. They sent a notary public to my home where I provided the required documents regarding my income. Several days later I received a Truth in Lending Statement '' from Sun Trust. This document showed a loan amount of $140000.00. - - said I would receive $20000.00 cash back at settlement based on an appraisal of $140000.00. Several weeks later I received a call from - - stating the appraisal ... |
SunTrust Bank Mortgage credit decision / underwriting June 10, 2015 - I refinance my mortgage and it has been almost 2 months since my mortgage has been paid in full and Suntruct will not refund the money that was in my escrow account. ... |