Review and analysis of over 40 complaints against Seterus
Seterus consumers have reported over 40 official complaints related to Credit decision / Underwriting. Out of the 40 consumer complaints against Seterus, 23% were disputed by the consumer (i.e. the consumer was not happy with how Seterus responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Seterus resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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Seterus Mortgage credit decision / underwriting December 18, 2015 - - - sold my mortgage payments to Seterus or - and they are trying to foreclose my home saying iam two or three payments behind when iam not.Everytime I talk to them add a month and saying I owe $2500.00 for two payments and my house payment is $ -.Two payments is about $ -.I believe they 're trying to rip me off.I know they 're trying to get more monies off me andy family. ... |
Seterus Mortgage credit decision / underwriting December 9, 2015 - When I originally took out a refinance mortgage, - - the underwriter for - - required that I pay some creditors on my credit that did not belong to me. The title company cut checks to each of these creditors. They gave me the checks, when I called the creditors to get mailing address they stated that they did not have an account for me. I explained about them being on my credit reporting and again they stated that there was no where to apply funds because they do not have an account for me. I tried for years to get some one to help me I could not afford an attorney ... .I am - y... |
Seterus Mortgage credit decision / underwriting October 1, 2015 - Seterus did my yearly Escrow Analysis on my mortgage on -/-/15 and am entitled to a refund of $1000.00. According to the Statement I received that refund was to be sent to me within 30 days. I have contacted them 3 times about the status of my refund and they lie to me, giving a specific week that they never meet and giving excuses. This is my money and they have no right to hold on to it. There must be some kind of law that they are breaking and I feel that they should be punished. ... |
Seterus Mortgage credit decision / underwriting September 24, 2015 - After being fully discharged from a Chapter - bankruptcy, and - loan representatives signing legal documents that the debt had been cured, Seterus, Inc. has failed to fully discharge the account, complete cram down '' and issue me a Full Reconveyance. I was only made aware of this lien when I ran a credit check listing Seterus , Inc. as a stakeholder. I question the legalities of all practices, I have provided the company with formal dispute and court documentation which they have failed to comply with. I have been given conflicting information from, rude and ill trained representatives... |
Seterus Mortgage credit decision / underwriting September 19, 2015 - On -/-/- we apply to Keep Your Home California for a Reduction of Principal Balance of my mortgage. We got approved on -/-/- for a Reduction of or voucher of $75000.00 towards the Principal Balance of my Loan with Seterus Mortgage. Seterus Mortgage received the amount of $75000.00 from Keep Your Home California Relief Program, around -/-/- or -/-/-, since then we have encounter a delay from SETERUS to apply to amount to make the modification or our Loan with them, we called them and ask them and they have a very unprepared employees working for them they do n't know how... |
Seterus Mortgage credit decision / underwriting June 21, 2015 - Seterus, Inc. ( Mortgage Servicing ) company has added a INCORRECT recent chapter - bankrutcy to my account and can not prove to me where it came from nor can they provide me with the paper work for when this was filed, etc. I have not filed a chapter - bankruptcy with this mortgage company. I have called in -/-/- and again in -/-/- but being told that it takes time. No one calls back with any update and I end up explaining the situation multiple times to supervisors and persons in the bankruptcy dept. Please assist. ... |
Seterus Mortgage credit decision / underwriting March 31, 2015 - I applied for a Loan Modification on : -/-/- to Seterus, with the help of - -, a complete financial package was sent to be considered for a HAMP ( Home Affordable Loan Modification ). However to start with, Lender informed that this account was locked '' by a Law Firm, which I never authorized. The lock '' was removed and with the help of - we were able to send the Financial Package again on : -/-/-. On -/-/-, Lender offered me an internal TPP, however this was not a TPP HAMP, and the terms were very confused. I decided not to accept the offer and applied again specif... |
Seterus Mortgage credit decision / underwriting March 30, 2015 - I sold my townhouse at - WI. It was suppose to close on - -, 2015. The closing Company requested a payoff on Tuesday -/-/2015. I requested the payoff on -/-/2015. I have called and the closing company ( - -, - WI. ) has faxed and requested the payoff daily. I was promised it daily especially last Friday -/-/2015. I have still not received it. I can not pay off anything and they are charging me interest daily besides causing lots of problems. My husband an attorney called and they said they could not give him the payoff with the account number and my social s... |