Seterus Mortgage Complaint

Conventional adjustable mortgage (ARM) Credit decision / Underwriting

Seterus Mortgage department,

Conventional adjustable mortgage (ARM) Credit decision / Underwriting Ohio

When I originally took out a refinance mortgage, - - the underwriter for - - required that I pay some creditors on my credit that did not belong to me. The title company cut checks to each of these creditors. They gave me the checks, when I called the creditors to get mailing address they stated that they did not have an account for me. I explained about them being on my credit reporting and again they stated that there was no where to apply funds because they do not have an account for me. I tried for years to get some one to help me I could not afford an attorney ... .I am - years old - would not help me. I have asked Seterus repeatedly to prove ownership of the loan the copies of the loan docs prior to this transfer, my good faith estimate, my truth in lending document, they will not mail it ... .then stated that it would be - per page ... I agreed but they never sent anything. I am receive - per month, my mortgage is -. I am paying for money that I never received ... .please help.

Seterus customer in Ohio
Dec 09, 2015

* Source: CFPB Complaint Database

Seterus response to complaint:
Closed with explanation

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