Review and analysis of over 20 complaints against M&T Bank Corporation
M&T Bank Corporation consumers have reported over 20 official complaints related to Account opening, closing, or management. Out of the 20 consumer complaints against M&T Bank Corporation, 10% were disputed by the consumer (i.e. the consumer was not happy with how M&T Bank Corporation responded to their complaint) and 100% were processed in a timely manner. 10% of consumer complaints against M&T Bank Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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M&T Bank Corporation Bank account or service account opening, closing, or management March 10, 2017 - Traditional IRA account opened with predecessor bank, -, for a 60 month CD that matured -/-/-. Upon maturity of the CD I requested that the proceeds be transferred to a new IRA Custodian. M & T Bank applied a $75.00 " - '' and deducted this amount from the transfer ( took the money out of my IRA account ). I was never told of this fee, I was never asked if I wanted to pay the fee separately rather than have it deducted from savings, and the original IRA agreement with - made no mention of this egregious fee.... |
M&T Bank Corporation Bank account or service account opening, closing, or management March 9, 2017 - Good afternoon, a few months ago my mother received a letter from her bank, M and T, notifying her of the need to confirm contact information for her two checking accounts. Her name is - -. As her Power of Attorney, my name, - -, is also listed on the account. Immediately, my mother contacted the number provided on that letter to confirm all contact information. She asked if i needed to call to verify anything else. She was told that everything should be completed with the contact information verification. But, no confirmation number was ever given to her to show that she had even ... |
M&T Bank Corporation Bank account or service account opening, closing, or management February 3, 2017 - I had opened a CD - account with - bank here in - ct, They have recently been taken over by M & T bank. I transferred my matured CD to another bank and was charged $75.00 by M & T for the transfer. That was not in my agreement with the original bank -. What gives them the right to charge me a fee that I did not agree to? Also what control did I have if they decided to charge me $500.00... |
M&T Bank Corporation Bank account or service account opening, closing, or management January 21, 2017 - We met with an employee ( relationship banker ) at M & T who calculated our eligibility for a home equity line of credit to be $40000.00. She assured us that with our excellent credit processing was a mere formality. After delay in hearing about our line of credit I stopped into the bank and was told that she had " miscalculated '' and we were only eligible for $12000.00 line of credit.... |
M&T Bank Corporation Bank account or service account opening, closing, or management January 10, 2017 - My mother died -/-/- and I am a - % beneficiary of her IRA. I wish to transfer this account from Wilmington Trust to - -. I initiated this transfer -/-/- and six weeks later the assets have still not been released by Wilmington Trust.... |
M&T Bank Corporation Bank account or service account opening, closing, or management December 31, 2016 - My IRA was due in - so I wanted to rollover the account to a different bank. I had another IRA due in - so I suggested I put the IRA into a term to coincide with the -/-/- IRA. I can have only one rollover for IRA a year. When they were due, ( -/-/- IRA ) and -/-/- ( grace period 10 days ), I suggested a transfer of one into the other to meet the one rollover a year Internal Revenue rule. They let me do that, but would not let me have the money since they said it was - AND THE SYSTEM WOULD NOT LET IT GO THROUGH. I waited 2 hours to get that answer. I WAITED till - -... |
M&T Bank Corporation Bank account or service account opening, closing, or management December 27, 2016 - Chain of Events : First, I must state that I never, ever, use my M & T - - for purchases or payments. I occasionally withdraw cash from an ATM but it is not frequent. On -/-/2016, I discovered that an unauthorized, fraudulent debit - - Online Phone Payment in the amount of $150.00 - had been applied to my M & T Checking Account on -/-/2016. I immediately contacted M & T and was told to come in and file an affidavit. The affidavit was filed on -/-/2016. I requested future debits from - - be blocked but was told they could not block an individual debit, only freeze the e... |
M&T Bank Corporation Bank account or service account opening, closing, or management December 17, 2016 - For two months now I have not been unable to access my M & T bank accounts online. I rely on online banking to pay my bills. I have made - separate phone calls over the past two months regarding this issue. Every phone call they tried to reset my account and nothing worked. I still get a message after I log in that says, " online banking is temporarily unavailable. We are working to resolve the service as soon as possible ''. No one has been able to help me and each time I have called I was told that they have to put my name on a list and a supervisor will get back to me the next day. That ... |
M&T Bank Corporation Bank account or service account opening, closing, or management December 7, 2016 - The M & T online banking website was updated around - - 2016. The new online banking software would not allow me to login because the website requested my location. I have used my same laptop to login to this website since I had these accounts for around a year and a half. I have used this laptop for all my banking and bill paying and still do. I currently use this lap top to login to - other online banking accounts and they all work fine. I have only had a problem with M & T online banking website allows me to put in my ID and password then gives me an error saying that I need to tur... |
M&T Bank Corporation Bank account or service account opening, closing, or management November 4, 2016 - I have maintained a - - corporate checking account for 26 years at M & T Bank in -. They never complained about anything for 26 years until - 2016 a computer program, not a person, decided to close my - account and another corporate account called -. I received - identical letters just deciding to close the account. The Bank charged about $36.00 per month service fees for 26 years : $10000.00 profit. Now, mind you, we never bounced checks or caused any raucus for 26 years. This was I am told by Bank Services officials that they wanted to move in another direction. T... |
M&T Bank Corporation Bank account or service account opening, closing, or management November 1, 2016 - Hello Sir /Madam ( To whom it may concern ) I opened a checking account and a safe deposit box in - - - in -, - NJ - in - which was closed in -, in - - - was taken over by M & T bank , And yesterday when I went to bank asking for the copy of the log book of access to safe deposit box, branch manager - ( - ) - ( -- ) said they can not get it as the bank is changed and she called and emailed few places and said she will call me back and update me and today she left me massage that she can not get that information, as I know bank has to maintain... |
M&T Bank Corporation Bank account or service account opening, closing, or management June 25, 2016 - M & T Bank has repeatedly refused to modernize their online banking security. This leaves their consumer vulnerable to breaches that could occur even if the customer themselves is very careful with their security. In particular their site violates the latest FFIEC Guidance on cybersecurity found here : -.pdf In particular, as laid out in the Information Security Booklet the FFIEC provides - They are in violation of procedure # - on page - : Confidentiality of passwords and shared secrets ( whether only known to the employee/customer ). The shared secrets they use are commonly foun... |
M&T Bank Corporation Bank account or service account opening, closing, or management May 3, 2016 - My wife and I walked into the - - M & T Bank branch in - -, - NY to close all of our M & T accounts on file ( for myself and my wife ). We clearly stated our intentions to close all accounts and move on from this bank. After a half hour or so, we had exchanged cash where applicable in order to zero out each of our - accounts. The banker told us we were completely closed out. We left the branch that day under the impression all accounts were closed per our discussion with the bank rep whose name is -. A few weeks later we discover my wife 's " overdraft line of credit '' wa... |
M&T Bank Corporation Bank account or service account opening, closing, or management April 26, 2016 - I opened this CD account ( along with - additional ) approximately 5 years ago. I now wish to close this account, but M & T Bank is making it impossible. When I opened this account I was adamant that I did not wish to have these accounts renewed automatically, I was told at the time I opened the accounts that it would be not be a problem and it would be noted on the account, this was not true. I sent my son to the bank on my behalf, I am - - - with a - - and -, and have difficulty getting around. He was told at the branch that the power of attorney that he possessed was n... |
M&T Bank Corporation Bank account or service account opening, closing, or management April 26, 2016 - I opened this CD account ( along with - additional ) approximately 5 years ago. I now wish to close this account, but M & T Bank is making it impossible. When I opened this account I was adamant that I did not wish to have these accounts renewed automatically, I was told at the time I opened the accounts that it would be not be a problem and it would be noted on the account, this was not true. I sent my son to the bank on my behalf, I am - years old with a - - and -, and have -. He was told at the branch that the power of attorney that he possessed was not valid and the inst... |
M&T Bank Corporation Bank account or service account opening, closing, or management April 21, 2016 - M & T BANK purchased my mortgage loan for my home - - - - GA - loan - ) - -, - the principle balance transferred from - Mortgage. $ - - statement showed I owed - There were no missed payments.I contacted M & T numerous times who transferred me to - - - - - They instruct me to write a letter, I do but they never send the information explaining how the principle went up by $ - Little Mortgage Customer Support, Retail loan Servicing did mail me a letter stating the principle was $230000.00 when M & T purchased the loan. After written requ... |
M&T Bank Corporation Bank account or service account opening, closing, or management April 2, 2016 - M & T bank is profiteering and gouging its customers by charging fees for basic industry standard services that are available elsewhere for free. The current industry standard way to connect - software running on a customer computer to a bank 's system is via - -. This is replacing the old - method. All the other banks have changed over to this method and is offering this industry standard method of connection for free, except M & T who wants to charge $ -/ month to use this industry standard method of connecting and downloading my banking transactions with them. ... |
M&T Bank Corporation Bank account or service account opening, closing, or management February 25, 2016 - M & T Bank is giving us a difficult time in rolling my deceased mother 's IRA 's over into a beneficiary IRA at -. It is one road block after another and continuous mistakes and negligence on their part. We completed the necessary forms over 1 month ago and M & T kicks it back to - either saying there are no accounts ( when there are actually - of them ) or they never received the forms ( we have email proof from the - branch manager directly to the M & T Branch manager sending the forms ). They do n't return phone calls to us OR our branch manager at - and we are at our wits en... |
M&T Bank Corporation Bank account or service account opening, closing, or management February 9, 2016 - On - - I opened a checking account at M & T Bank. This account was supposed to include a $200.00 bonus at the end of 90 days with direct deposit. After - emails and a phone call I was sent an email on - that I would be receiving $200.00 in my account on or before -. I never received the bonus so I sent another email. On -, -, I received anther email that they were looking into the matter. They are clearly stalling and I suspect fraud. I am sick of this back and forth stall. I want this settled now. ... |
M&T Bank Corporation Bank account or service account opening, closing, or management February 2, 2016 - I opened a - IRA with Wilmington Trust ( now M & T Bank ) in -. Five years later, they failed to notify me of the 5-year CD 10-day window, even though I had informed the bank of my new address. I resolved not to miss the next 10-day window to transfer my funds to another bank in - -. In preparation, I made multiple calls to M & T bank to ask questions and notify them of my intent. No one from M & T could facilitate my request to transfer funds, so I got the receiving bank to handle the transfer. When I confirmed the transfer, I discovered that M & T charged $75.00 for the transfe... |