Review and analysis of over 1 complaints against West Coast Servicing, Inc.
West Coast Servicing, Inc. consumers have reported over 1 official complaints related to Loan servicing, payments, escrow account. Out of the 1 consumer complaints against West Coast Servicing, Inc., 0% were disputed by the consumer (i.e. the consumer was not happy with how West Coast Servicing, Inc. responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against West Coast Servicing, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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West Coast Servicing, Inc. Mortgage loan servicing, payments, escrow account February 15, 2016 - Mortgage was approved for 2MP program in conjunction with my current and in good standing HAMP modified primary mortgage. Instead, the bank sold loan without any notification to borrorlwer while the loan was supposed to be in the process of modification. As per HUD 2MP program. Loan was " lost '' for two years with no communication even attempted with the borrower during that time. Borrower did escrow modified payments on her own, believing that the loan was being modified as was promised by lender. Loan re-surfaced 36 months late with a new servicer who had made no communication attempts with... |