Review and analysis of over 483 complaints against GE Capital Retail
GE Capital Retail consumers have reported over 483 official complaints related to Other. Out of the 483 consumer complaints against GE Capital Retail, 18% were disputed by the consumer (i.e. the consumer was not happy with how GE Capital Retail responded to their complaint) and 100% were processed in a timely manner. 22% of consumer complaints against GE Capital Retail resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 18% resulted in non-monetary compensation.
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GE Capital Retail Credit card other September 14, 2015 - I wanted to purchase a TV. I went on the HHGreg website and reviewed an opportunity to apply for a same as cash offer to buy a TV. I went through the purchase process and when it was time to get financing, there was no link to the application. So, I went back to the offer page and applied that way. I was approved and given an in store reference number. However, I could not use the reference number to pay online. I was also offered a - % discount by HHGreg if I signed up to get emails, I did that. I was also going to use that discount for my purchase. I then called Synchrony Bank to see if I... |
GE Capital Retail Credit card other September 8, 2015 - Synchrony Bank overcharged me by $100.00 on - -, 2015 and has failed to refund my money. I keep calling them and they say they sent me a refund check but I never got it. I called numerous times. It is very difficult to get a hold of a person because of the way they have their automated phone system set up and when I finally do get a hold of someone, such as the last time I called, which was today, and spoke with -, I got told things like, we issued the check on - -, but please keep in mind that it takes 10 to 15 business days to receive the check ''. When I pull up the calend... |
GE Capital Retail Credit card other July 20, 2015 - I have an open credit account with Synchrony Bank who back many different types of credit card financing, e.g. - financing for Appliances ; Care Credit for medical ; cosmetic and vetrinary care financing and - - Pay for car repairs which I have. My complaint is this : Business practices are barely legal to my way of thinking. When you visit their website, you are continuously steered in the direction of giving them all of your information, or they wo n't let you into your account ; even with the correct password. Once you 've passed that hurdle then you are steered toward letting them... |
GE Capital Retail Credit card other July 16, 2015 - I have - credit cards - was Walmart and the other is Old Navy credit card. My credit was fine until Synchrony bank took it over. They lowered my credit line to - dollars above my credit limit for both cards.This to me is entrapment for bad credit reporting. this bank has created hardship for easy payment system on the internet. I had refuse to do automated payment with them because they take unauthorized payments from your bank account. their customer service is atrocious and rude. this bank is creating more debt for me because of the interest fees, late payments, over-limit charges a... |
GE Capital Retail Credit card other July 13, 2015 - There are several inquiries on my credit bureau report that appear to be in duplicate. They are all listing as a request by synchrony bank. There are duplicate entries by bank for TJMaxx. - of the - entries by - has been deleted but an extra one remains. There is an erroneous inquiry on -/-/- by the same bank. The bank reports they have opened an investigation with the credit bureau but it has been more than 30 days ago and the items remain. Written information about dispute never received from company as promised. ... |
GE Capital Retail Credit card other July 8, 2015 - I never applied for a SYNCB ( Synchrony ) credit card and they are showing an unauthorized inquiry on my - credit report. I did not make this inquiry nor did i authorize it. please remove your reporting from my file immediately. ... |
GE Capital Retail Credit card other July 6, 2015 - I was billed a late fee and subsequently charged double the minimum monthly payment for - - billing period. A payment in the amount of $30.00 was made on - - ( in advance of the due date - - with confirmation ). I contacted Belk 's Credit card/Synchrony Bank, was transferred and put on hold for about - minutes. I spoke with - id # -, - and - ( Supervisor ( s ) of Collections ) to remove the late fee, any additional finance charges and to correct the current minimum payment due as I was trying to make payment, - -. - advised that they would remove the... |
GE Capital Retail Credit card other July 5, 2015 - I 've been getting collection calls from JCPenney about a car that I do not own. I 've never had a JCPenney card. I do not do business with them ... |
GE Capital Retail Credit card other June 30, 2015 - Since Synchrony Bank took over - - - account, Their policy is use credit card in - is 14 days limited In past under -, I have been gone - for more than 14 days my trip is - - to - - which is 21 days I checked there is no government policy on limited days in - only Synchrony Bank ... |
GE Capital Retail Credit card other June 22, 2015 - I was given Gift card to Lowes, I have a credit card with lowes and wanted to use the gift cards to pay against my balance instead of making a purchase. I could not do this online, so I went to the store they could not and would not do this. Finally I called lowes.com to help me get this done they refused it is against their policy nor will they cash out the cards so i can apply it to my payment. You are suppose to be able to use these cards for what you want, but that is not true you cant use them to make a payment. This is not right they are cash. Real money was used to purchase these cards ... |
GE Capital Retail Credit card other June 19, 2015 - unauthorized inquiry on my - and - credit reports. ... |
GE Capital Retail Credit card other June 17, 2015 - I have a GAP Visa credit card issued by Synchrony Bank. Synchrony allowed a transaction to go through that exceeded my credit limit. We were not notified and did not realize this happened until the next time we tried to use the card and it was declined. We immediately made a payment that more than covered the overcharge. However, the bank notified credit agencies that we exceeded our limit prior to receiving the payment. I called the bank to complain and asked how we can be reported for exceeding our limit when the bank authorized the payment. This makes no sense whatsoever! I was told that as... |
GE Capital Retail Credit card other June 16, 2015 - For 3 years, I have disputed with GAP about the inaccuracy of my '' highest balance '' being reported to all - credit bureaus as $810.00. The company made fee adjustments/credits to my account in 2011 which totaled $810.00, but the GAP account supervisors and internal credit reps are telling me that there 's nothing they can do about it even though they acknowledge the credits were indeed made on my account due to an error on their part when they failed to credit my payments. ... |
GE Capital Retail Credit card other June 11, 2015 - Dear Sir or Madam : In Re : Acct. # -I would like to file a complaint with your agency against Syncb/Chevron for none-compliance with the Fair Credit Reporting Act ( FCRA ). I filed a dispute with - for erroneous information being reported on my credit report by Syncb/Chevron. On - -, 2015, I sent a certified letter to Syncb/Chevron requesting an - investigation in regard to an account that is pass the statue of limitations and that they needed to submit copies of statements upon request. They fail to comply with that request. On - -, 2015, I sent another certified demand ... |
GE Capital Retail Credit card other June 11, 2015 - On -/-/-, I requested a credit limit increase on my - - store card managed by Synchrony Bank. I did so using the automated phone system, which asked for my annual income, monthly rent, and desired credit limit. I then found out that Synchrony Bank performed a hard pull on my credit report despite never having obtained authorization from me to do so, either written or verbally, or even informing me that they would do so at any point during the increase request process. I complained on -/-/-, and the agent told me that the authorization is in my Account Agreement. No language in ... |
GE Capital Retail Credit card other June 9, 2015 - Synchrony Bank- Amazon has denied me statements and my full account number. When I complained about my account status and not having full account information they blocked my online access to my account altogether and I have screenshot to prove. The - time I tried to contact them by phone I had to go through horrible automated system and then wait - minutes on my lunch break and never got through. The - time I tried I got through and when I told them I was worried about my account and that I was worried about its effect on my credit report, the agent avoided my concern. I was told my a... |
GE Capital Retail Credit card other June 2, 2015 - I had a need for - work and signed up for CareCredit. During sign up, we discussed the cost, I provided some private information and the credit was approved. Never was a promotion campaign mentioned or what would happen at the end of the promotional period. '' Not aware of the promotional period, I contacted them to request an extension of credit for additional - work, and again, no promotional period was mentioned. It was a regular call with a representative from the bank. At no time did she mention a promotion or offer the opportunity to pay off the balance early to avoid interest -... |
GE Capital Retail Credit card other June 2, 2015 - On - J C Penny states that an application for a credit card was submitted for me to get a J C Penny credit card. The problem is I never apply or fill out an applicatiuon for the alleged credit card. They could not tell me if the it was applied for in the store or online. J C Penny would have needed my personal information and i never gave them that. I - had a J C Penny card but when it was paid off they closed the account and since i paid them i felt that they did not want me as a customer so i did not want another J C Penny credit and would never apply -. I have put a fraud alert -... |
GE Capital Retail Credit card other May 28, 2015 - I sent funds to my Paypal Smart Connect account that is backed by Synchrony Bank in error. Once I realized it was sent to them, I called -, was transfered to Paypal Smart Connect and hung up on - times by the automated system. When I could finally figure out how to get thru the IVR to a real person, I got transfered again. The IVR would accept my account information, social, or zip code. This processed has been repeated multiple times. I call, get transfered, hung up on/transfered again. When I spoke to a manager, he demanded the adress on the account, I have him my address. This was not... |
GE Capital Retail Credit card other May 26, 2015 - There is an account that myself and my boyfriend opened in - of 2009. We financed furniture and the limit on this revolving account was $4200.00. We paid on the account for 3 years paying $220.00 faithfully every month. When I recently pulled a copy of my credit report, I noticed this account was still reporting a balance of $8700.00 and was stating that it was charged off. It was actually reporting - different ways amongst the bureaus and this rose suspicions. Just the simple math of $220.00 - - payments comes to a total of $8200.00 that was paid for this $4200.00 in furn... |
GE Capital Retail Credit card other May 24, 2015 - Synchrony bank/Walmart is reporting - different accounts on my credit report, - of which does not belong to me. - account number is listed as - on my credit report, and shows that it was opened -/-/2010. The correct account that belongs to me was opened -/-/2010 and the account number is -. I disputed this with all - credit bureaus, and nothing was changed. Furthermore, how could I open an account in -/-/2010, and turn around and open a new account in -/-/2010 when I already had an account?! ... |
GE Capital Retail Credit card other May 22, 2015 - I have a JC Penney credit card that is being serviced through Synchrony Bank. In - of 2015 I contacted JC Penney/Synchrony Bank in order to rectify and pay off any past due debt that I owed them. I came to an agreement with them and even received a letter stating that they would accept a settlement offer of $360.00 dated - -, 2015 in order to close out the account. I happily accepted and as soon as I got the letter I attempted to consumate the agreement and pay them off. When I tried calling them to pay off the amount agreed upon, I was told by a - that they could n't accept my p... |
GE Capital Retail Credit card other May 18, 2015 - I am the guardian for my - adult daughter who is being sued by Care Credt ( actually a collection agency ) for an account opened sometime in 2011. She does not remember due to the -. I asked for a contract and anything related to this debt. I received a court summons and a copy of - statements which tells me nothing. I do n't even think they have jurisdiction yet. Help : ( ... |
GE Capital Retail Credit card other May 13, 2015 - I paid $43.00 to overnight a certified check to the credit card company to pay off the account in full. I was told it would post immediately However, synchrony financial is holding my account hostage by refusing to zero out my account for 3 days - without cause. Given that 's it a certified check, there is no reason to freeze the account. I have an emergency medical problem and need the account for medical bills. Thus, the reason for overnighting the check. ... |
GE Capital Retail Credit card other May 11, 2015 - My GAP credit card from Synchrony Bank, was closed by the bank because of non activity. When called to find out why they have done without prior notice the response was it was there in the fine prints in the card agreement. My card is valid till -/-/2015. My concern is if some is not using the card this is not a reason to close it. Secondly at least I should have got - prior notice that also not happened. So the bank should have give the card for 24 months if that is the validity. By providing more validity time period they are misguiding the customer. And the customer like me are getting... |
GE Capital Retail Credit card other May 8, 2015 - on - - i had a - and been put on long term -.havent been able to work since then.have repeardly told walmart and synchrony bank i am on hardahip and not to call. they constantly call and block thier nemer and are very rude and use bank names i dont deal with they say its personal and the mlae that calls refuses to give his name i tell them not to call and explain why they dont listen or care they will geet a payment when i can this all started when i was a month late with them ... |
GE Capital Retail Credit card other May 5, 2015 - Synchrony Bank is now reporting to multiple consumer credit reporting agencies in violation of Section 607 ( b ) of the Fair Credit Reporting Act. I filed a - - action on - -, -/-/- in the - - of New York. I obtained a discharge on - -, -/-/-. At the time of filing I owed a debt to Synchrony Bank. I had not missed any payments prior to filing. Upon discharge, Synchrony updated my consumer credit agency records to show late payments in - -/-/- ( after my filing date ) and entered a charge off '' notation for each month from - -/-/- through -... |
GE Capital Retail Credit card other May 4, 2015 - Old navy visa Card by scynory bank wont give me a credit increase because they say I do n't have enough of a credit score but its because all the fraud in curies on my credit report ... |
GE Capital Retail Credit card other April 22, 2015 - I have an account through synchrony bank. I 've faithfully made all payments. I sent in a post dated check dated over - weeks in advance. They deposited it early resulting in the overdraft of my bank account adding fees. When I called the correct the problem they told me they had the right to cash post dated check and we were out of luck. ... |
GE Capital Retail Credit card other April 20, 2015 - I placed a credit fraud alert on my credit report in - or - and people are still opening accounts under my name and using them and it 's affecting my credit score and I am being turned down or any and everything thing and it 's not fair my score was at - and not its in the low - 's and nobody is helping me people have applied for - - - cards, - - cards, old navy, - - cards and - personal loans, and tjx rewards credit cards when I already have cards with most of theses banks and theses were all recently and the somebody applied for a - - - credit car... |
GE Capital Retail Credit card other April 13, 2015 - Synchrony Bank 's payment scheduling system changes the customer 's chosen payment posting date if any part of the payment detail is changed. I have noticed an issue where Synchrony Bank credit accounts change a payment scheduled date ( chosen by customer ) to the payment due date, if the payment amount is edited. Example : Amazon Store credit : $94.00 due by -/-/15. Initially chose to pay minimum $96.00 on - ( date funds available and date scheduled ). Advanced to confirmation page, but decided to increase payment amount slightly. When clicked edit payment '' button, reverted to... |
GE Capital Retail Credit card other April 13, 2015 - - - - - - -, NJ - * -- -, - ONLINE COMPLAINTConsumerfinance.govDear Sir/Madam : I am filing a complaint against Synchrony Bank, - - -, -, FL - for the Care Credit charges on account ending in - ( their letter of denial attached ). I did NOT receive the 'quality ' of dental work I paid for and - - cause a medical problem with - -, and - - in addition to giving me an Rx for the wrong medication I am allergic to. - - refused '' to take telephone calls from the pharmacist at -, - - told me so that he can, go ... |
GE Capital Retail Credit card other April 3, 2015 - My complaint is against GE Capital Care Credit. I received a loan through them for - - - in - of -. The office finance person of - 's - - offered this line of credit so that I could have the procedure done. Nothing was really explained at that time so I signed the document and was ready to go with the $3000.00 credit and a promotional period of 3 years. I had also used it to pay for a - for my daughter in - of - for $300.00 in which I was told over the phone the promotional period would be 2 years. I turns out that the second loan promo period was only for ... |
GE Capital Retail Credit card other March 29, 2015 - I have had an account for several years with -, now Synchrony Bank. They are reporting to - Credit Bureau - Inquiries as 'regular inquiries ' rather than account review ' inquiries. This is lowering my credit score. I have contacted - and they tell me that I have to go to the company to have them removed. When I wrote to Synchrony Bank, I received no response. There is no reason for 'regular ' inquiries at all, muchless 'regular ' inquiries AND account review inquiries. They need to be removed immediately! ... |
GE Capital Retail Credit card other March 23, 2015 - Paypal smart connect was impacted by fraud/unauthorized access. Previous complaint with consumer finance filed. No I longer have access/see my account online. I have ceased getting statements/have no record of the account or what the current balance is. The account is compromised, and I 'm not sure what portion of the balance on the account is even mine at this point. I 've been cut off from managing it and - ( and its partner bank ) are non responsive. I need to know the status of this account and I need to make sure that any late status on this account is n't reported as my fault as I am ... |