Review and analysis of over 434 complaints against GE Capital Retail
GE Capital Retail consumers have reported over 434 official complaints related to Cont'd attempts collect debt not owed. Out of the 434 consumer complaints against GE Capital Retail, 14% were disputed by the consumer (i.e. the consumer was not happy with how GE Capital Retail responded to their complaint) and 100% were processed in a timely manner. 15% of consumer complaints against GE Capital Retail resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 23% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt was paid September 17, 2015 - The collections agency received my account and everything was fine. They even offered to delete the account from my record as if it was never there if I paid the debt. However, after paying the debt, I could not get a copy of a letter saying it was paid. Recently, I ran my credit and not only is the file still on my report, but it is still marked as unpaid. ... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt is not mine September 15, 2015 - i have held health insurance for over seven years. I found this account on my credit reports but have never had any correspondence from them regarding this account. My personal details where compromised in 2012. Please verify the address on this account because there has been attempts to open accounts from an address that is unknown to me in my credit files. ... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt is not mine September 15, 2015 - I recently ordered my credit files and found this account on my credit reports. I have never had any account with this institution and do not know of any account ever opened with them. My personal details where compromised in 2012 when my wallet was lost and included ; credit cards ; social security card and driving license but was found and mailed to me.. Please verify this account and the information used to open this account My credit files report an address that is not known to me and there have been attempts to open accounts from an address. ... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt is not mine September 15, 2015 - Recently closed her Synchrony/JCPENNEY credit account ending in -. At the time of closing and cancelling of the account in question, She was told there was a zero balance. She continued to receive statements showing balances. She wrote a check for the balance $31.00, - check # - dated -/-/2015. She continued to get statements. On calling she was told that the reoccurring fee was for life insurance. She told the Synchrony /JCPENNEY agent that she never ordered life insurance. The fact that the account was closed with a zero balance fell on deaf ears. At this time it was communi... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt resulted from identity theft September 11, 2015 - I do n't even know where to start. I 've done business with GE Capital Retail ( now Synchrony ) in the past, and always made my payments on time. When I stopped using the credit cards, I cancelled them. I have several closed positive accounts with this bank ; however there were a total of - fraudulent accounts opened with Synchrony Bank including Lowes, Home Design, Walmart -, Old Navy, PayPal, and Amazon. The Lowes account was finally removed from my - report, and thankfully is n't reporting with any of the other bureaus. These accounts were opened during a time when I was living and... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt is not mine September 3, 2015 - On - - I received a letter from - located in - Nevada their phone number is - they have a reference account number of - - - - I contacted them and representative explain to me the debt is from 1995 I explained to her that I never had a credit card with Walmart she then hung up the phone ... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt is not mine July 13, 2015 - I do n't remember getting this card. They keep calling to collect an outstanding debt. They said I purchased something fro $32.00 that is now up to $170.00 because of non payment. They ca n't tell me what I purchased because it was passed on to a collection agency. Maybe somebody stole my info. Every time I think I 'm getting some where with debt collectors over the phone it hangs up. I have to pay the minimum amount do to see what was purchased. ... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt was paid July 10, 2015 - -/-/- I had to get some dental work done and I got a care credit card loan amount was $2500.00 I spent - in -. I had a 18 month time frame to pay it off I paid it off in my date month which was -/-/- in care Credit statements is says that they will not charge interest if loan is paid in full in time. Well they 're trying to charge me interest and then they sold it to - - and I will not return my phone calls or send me anything do n't even contact me but the loan was paid in full in a 18 month timeframe I do not owe them anything and I have ALL the RECEIPTS to prove that... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt was paid July 9, 2015 - - - from - - - keeps calling me, my husband, my husband 's ex-wife and my place of employment to collect a debt from Old Navy that I went through credit consolidation for in 2008. ... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt is not mine July 8, 2015 - Conn credit card continually about an account that is not mine. They 've been told numerous times they are not contacting the correct person. I changed my number because they were calling - times per day. Now they 're calling the new number. ... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt resulted from identity theft July 6, 2015 - - - - - - - - VA -, is trying to collect a debt I have disputed as not mine. They sent me after I disputed the charge for $220.00 and it appeared a charge on my account that was a result of some sort of Identify theft or a charge that is fraud. - sent me a copy of my - - statement and it did not document the actual charge or merchandise that they supposed I did charge. I believe if it is my mine, which I do not believe since they have unable to send me any - - charge slips that show my signature for this disputed charge, even though I have requested in ... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt was paid July 5, 2015 - order company to cease all phone communication & send it thru the mail and they continue to call me ... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt was paid June 27, 2015 - Settled and paid debt collector way before settlement date. Debt collector refused to send me an email confirming payment of debt in full. Said that they would sent letter in the mail. Instead, collection company has continued harassing my family by sending people to my house to serve me with a summons. Now I am being sued for a debt that has already been paid. ... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt resulted from identity theft June 26, 2015 - Account # 1 $ -Balance- SYNCHRONY BANKOriginal Creditor $ -High Balance-/-/- - -/-/-Opened Date-/-/- -, -/-/-Account # - $ -BalanceMED- HOSPITALOriginal Creditor $ -High Balance-/-/- -, -/-/-Opened Date-/-/- -, -/-/-Account # - $ -Balance- -Original Creditor - -High Balance-/-/- -, -/-/-Opened Date-/-/- -, -/-/-these accounts was open due to fraudulent activity and results in police report ... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt was paid June 20, 2015 - Over 7 years ago I used GE Money bank to buy glasses from Lenscrafters. This company repeatedly knocked me out of direct withdrawal resulting in late payment charges. I have documentation that shows I repeatedly called and took care of the situation and how much I paid over time on the account. I called to pay off what I showed to be about -. They told me I still owed over -. I disputed the amount, asked to speak to supervisors and requested payment history. All was repeatedly refused. After sending to collections multiple times I have tried to settle for the amount of - that I knew I... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt is not mine June 9, 2015 - Received a phone message from Synchrony Bank concerning a debt on a Sam 's Credit Card. I called Sam 's member services and was transferred to a representative from Synchrony Bank. I explained to this person that I have never had a Sam 's Credit Card and that the debt was not mine. I answered a few Security questions and she asked if I had a relative with the same name. I indicated I had a - year old son with the same name. She told me to tell him to call them. This was on or about - -, 2015. Thus far the phone calls have been incessant. I have received - phone calls from this Comp... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt was paid May 27, 2015 - a collection account with lowes got sold to - and i end up with the same account - in my credit report, the - account was settle and paid and - told me that lowes should delete this account from the bureaus files. ... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt was paid May 22, 2015 - I tried communicating with lenscrafters several time due to a collection they reported on my credit report even though I paid it off right away. I have all the receipts and invoices that are necessary to prove that this account was paid a long time ago. However, they still reported it. So I called them several times and they told me to send them my documents ; which I did, and months later, they still have n't gotten back to me. I called them and asked and they said they do n't have a number to their dispute department. How is that even possible? How am I even suppose to know they 're looking ... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt is not mine May 19, 2015 - I sent a letter and have yet to receive a response. Unfortunately, I was the victim of identity theft. I have done everything required of me by law to dispute the fraudulent items on my credit report. I sent a letter to - - '' on -/-/2014 via USPS certified mail. The company refuses to honor my rights under the FDCPA & the FCRA as a victim of identity theft to remove the fraudulent inquiry that was submitted without my knowledge, consent and/or authorization. Please find attached the notice that was sent out along with the attached certified receipt. Information can be tracked online ... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt was paid May 14, 2015 - THIS DISPUTE WAS PAID TO THE ORIGNAL ACCOUNT HOLDERGE CAPITAL RETAIL BANK $350.00. THE ISSUE WITH THIS IS NEITHER PORTFOLIO RECOVERY NOR GE CAPITAL WILL RESPOND. I EVEN SENT AND FA-ED A COPY FROM MY BANKTHAT IT CLEARED TO - THIS ACCOUNT IS PAIDED IN FULL. ... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt is not mine May 11, 2015 - I received the complaint sent by Care credit, and It is not resolved. The dispute is not resolved since they are not removing the charges made by dentist - from - dentistry. Care credit said that they are trying to contact me but it is another lie since it is imposible to get on hold to somebody to talk to. Customer service always after made me explain the entire situation, transfer my call over and over. Today Monday, -/-/-, i called them and i was transferred to - different agents and after several minutes of explaining about the problem they transferred me to another and anoth... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt is not mine May 7, 2015 - My JCPenney account has been frozen, I am being charged a monthly & a late fee. I pay more than the minimum monthly amount to help cover the late fee '' and am charged an additional late fee every month. The minimum amount due monthly is $25.00, I pay $40.00 dollars and am on a very limited, tight budget so can only pay an additional $ - monthly for a life insurance policy. Every month I pay a little extra as I can afford it in an attempt to reduce the overall balance. In addition, JCpenney charges me a $35.00 late fee which is added monthly. As of - 2015, the total amount charged... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt was paid May 2, 2015 - I have a debt that belonged to my Ex Wife that she was able to acquire while I was -. She used my information to acquire a Care Credit acct with a General Power of Attorney and got -. Shorty after returning from combat she divorced me. In our divorce decree she is entitled to pay the Debt. However, After years of it being on my credit report I decided to settle the account with - -. I was promised that they would send me proof that the debt is paid and it has been more than 3 months and I have called - times and they still will not do what they promised. They told my I would rec... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt is not mine May 1, 2015 - Collection company tried to collect 8 years old debt that I do know I made payments from -/-/- to -/-/- and since then I never recieved bill or late notice for several years. Also I ran credit report and the debt collection is not in credit report which I was under impression it was paid for. There was no communication from Debt collector or JC Penny since -/-/- until todayI think statue of limitation has passed because it is 8 year old debt and should have been written off as bad debt since I heard nothing for 8 years. Why now? ... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt resulted from identity theft April 29, 2015 - I DISPUTE THE CHARGES HAD BEEN MADE BECAUSE I WAS - AND BEING DETAINED I HAVE THE RIGHT TO REFUSE E-TRA LATE FEES OR CHARGES I CAN SEND A LETTER OF THE PROOF OF DETENTION AND - I AM NOT DELINQUENT FOR MY BILLS AND I AM A VICTIM OF IDENTITY THEFT AND I WANT TO SETTLE MY ACCOUNT. ... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt resulted from identity theft April 29, 2015 - I - - DISPUTE THE CHARGES HAD BEEN MADE BECAUSE I WAS INCARCERATED AND I DISPUTE THE CHARGES HAD BEEN MADE BECAUSE I WAS INCARCERATED AND BEING DETAINED I HAVE THE RIGHT TO REFUSE E-TRA LATE FEES OR CHARGES I CAN SEND A LETTER OF THE PROOF OF DETENTION AND INCARCERATION I AM NOT DELINQUENT FOR MY BILLS AND I AM A VICTIM OF IDENTITY THEFT AND I WANT TO SETTLE MY ACCOUNT. BEING DETAINED I HAVE THE RIGHT TO REFUSE E-TRA LATE FEES OR CHARGES I CAN SEND A LETTER OF THE PROOF OF DETENTION AND INCARCERATION I AM NOT DELINQUENT FOR MY BILLS AND I AM A VICTIM OF IDENTITY THEFT AND I WANT TO SETTL... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt was paid April 26, 2015 - - closed their business in -/-/-, but I had made attempts paying my payments on time for 15 years on a - limit account. My account was in good standing for 15 years - never late. Between -/-/- and -/-/-, I was told that my payments were not to be made at store any longer - even when pleading with manager to save on stamps to mail payments. I told them that when making payment to - processing center - my payment was not received and in -/-/- told that they received all my payments and that my account was going to be placed as paid in full. At some point in time, -... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt is not mine April 24, 2015 - I received a bill for $2100.00 from - - -, - a bill at - : J.C.Penny Consumer. Original Creditor : - -Current Creditor : - - - have never had a credit card nor have I ever had credit at -.In fact I have never had a credit card of any kind in my life.I am - years old and I do not plan to get any credit cards ever. - - - - - were threatening when I called their toll free number -They sent me a notice of collection and special offer with an offer to send them $540.00 for a settlement. The notice also says The law limits how long you can b... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt was paid April 22, 2015 - I purchased a computer through - on - 2014 for $680.00 with no interest for - month through GE Financing. The first payment for $36.00 made to bring the balance down to $650.00, after that I made arrangement with my bank to send $50.00 a month on the - part of each month, after - month I checked a statement for the fist time, my balance instead $150.00 it was $240.00, I called customer service and ask them why? they said those are late charges, because the payments were due beginning of each month but we have received them few days late and you were $35.00 late cha... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt is not mine April 13, 2015 - I keep receiving phone calls from - - - - stating that they are trying to collect a debt for - bank. The only account I hold through - is an - Store Credit Card. I called the number on my card and they have confirmed last month 's ( - -/-/2015 ) bill was paid by the due date and this month 's ( - -/-/2015 ) is set for the correct amount paid on the due date. Not only do they keep calling asking for money, I have received calls both on -, and I have gotten automated voice recordings on my cell phone. ... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt is not mine April 9, 2015 - NO SABE WHERES THIS COME FROM. ITS NOT MINE AND ME NO CAN HAVE IT ON MY REPORT. O HAB THEM CALLS ME ALLS THE TIME. SENT LETTER TO STOP BUT THEY NO DO SENT NOTHER ONE STILL CALL AND ON REPORT ... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt resulted from identity theft April 7, 2015 - I received a very garbled voice message from very noisy location. I called the number back from a different phone and they knew immediately what my first and last name were. The operator identified the company as : - - -. And explained they needed personal information to identify me before they would discuss anything. I began by requesting the street address and company telephone number. The operator would not give me the address or number. The operator said they have offices all over the world '' as if this should appease me. I explained they are required by law to provide this info... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt is not mine March 31, 2015 - Syncrony Bank keeps calling my home looking for a - -. This is obviously not me. This has been happening since 2009. I 've told them repeatedly that I am not that person and that these calls need to stop. Most of the time I get hung up on! Some times the calls stop for a few months, but they always start up again. Calls come to my home from ( - ) -. ... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt is not mine March 23, 2015 - They ask for my full social security number, which, of course, I do n't give out. They say I owe a bank named Sychrony. Never heard of them. They call constantly, as early as - est. The number is -. Lately my caller ID just shows out of area. ... |
GE Capital Retail Debt collection cont'd attempts collect debt not owed debt is not mine March 20, 2015 - I sent a letter and have yet to receive a response. Unfortunately, I was the victim of identity theft. I have done everything required of me by law to dispute the fraudulent items on my credit report. I sent a letter to - - '' on - via - certified mail. The company refuses to honor my rights under the FDCPA & the FCRA as a victim of identity theft to remove the fraudulent inquiry that was submitted without my knowledge, consent and/or authorization. Please find attached the notice that was sent out along with the attached certified receipt. Information can be tracked online using ... |