Review and analysis of over 22 complaints against Discover
Discover consumers have reported over 22 official complaints related to Application, originator, mortgage broker. Out of the 22 consumer complaints against Discover, 18% were disputed by the consumer (i.e. the consumer was not happy with how Discover responded to their complaint) and 100% were processed in a timely manner. 32% of consumer complaints against Discover resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Discover Mortgage application, originator, mortgage broker July 13, 2015 - I had applied for a refinance with Discover Home Loans on - -, 2015. After 6 weeks and many hours on my part gathering the information that Discover needed, I was told that they could not go ahead with a mortgage because the Condo Complex that I live in was in the process of reparing some construction defects on the balconies and had a lawsuit in process with the developer over the defects. Discover told me that it was - regulations that neccessitated the no mortgage discision. This did not make sense to me for - reasons. - if it is a black and white issue - lawsuit means no mor... |
Discover Mortgage application, originator, mortgage broker June 28, 2015 - I applied for refinance with - - -, rep was - - NMLS # - ( -, CA ) in - 2015. Simple transaction. Company took two ( 2 ) months to process, did n't respond to questions, kept getting bounced around to several people during underwriting without any explanation, kept asking for repeated documentation proving income, which I provided. Documentation exceeded any reasonableness, something was n't right with their procedures and processes. I kept having to threaten to cancel the application and go elsewhere, then Discover rep would call and last minute and say everything was ... |
Discover Mortgage application, originator, mortgage broker June 15, 2015 - I applied to refinance my home with Discover Home Loans on or about - -, 2015. Over the space of approximately one week I submitted electronically all requested documents to Discover as part of this application process. On - - I was notified that the loan was conditionally approved ''. Upon returning from vacation on - -, 2015, I submitted additional requested documentation. On - -, I was notified that they were 'working on a couple more things '' before final loan approval. On - -, I received another email with the same remark. On - -, I requested and upda... |