Wells Fargo Communication Tactics Complaints

Review and analysis of over 199 complaints against Wells Fargo

Wells Fargo consumers have reported over 199 official complaints related to Communication tactics. Out of the 199 consumer complaints against Wells Fargo, 16% were disputed by the consumer (i.e. the consumer was not happy with how Wells Fargo responded to their complaint) and 98% were processed in a timely manner. 3% of consumer complaints against Wells Fargo resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 18% resulted in non-monetary compensation.

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New Communication Tactics Consumer Complaints


Wells Fargo Debt collection communication tactics used obscene/profane/abusive language

January 10, 2016 - White man came to my property at - - - - at - - walked up the driveway took pictures of my ( the ) vehicles ( license plates ) in the driveway, walks to the door, and places a envelope ( attached ) to the front door screen. All this is taking place as my folks that reside at - - ' - - year old son is observing on surveillance video while watching TV. He asks the white man what he 's doing as he walking away from the front door down the driveway again, taking pictures of the front door, and car license plate in the driveway. Gets to the end of the driveway and answ...

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Wells Fargo Debt collection communication tactics called outside of 8am-9pm

January 7, 2016 - I received a phone call this morning at - regarding payment on our mortgage, which had already been made the previous day. I had advised a representative on -/-/16 of the payment and gave the confirmation number. I still received a phone call today at - regarding this month 's payment. ...

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Wells Fargo Debt collection communication tactics called after sent written cease of comm

December 11, 2015 - I was at work and the person never would identify himself and kept asking me to identify myself, and when I did, I informed him that I needed to know who I was speaking with, he got smart and said I told you who I was and stated - - from Wells Fargo. As I told him it was put in writing not to contact me and you should not be contacting me, he stated that he was calling in regards to collecting a debt, and I stated again that Wells Fargo and the collection agencies that they have hired know not to call and he acted like it did not apply to him and kept harassing me with conversation regar...

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Wells Fargo Debt collection communication tactics frequent or repeated calls

November 4, 2015 - I do not have an account with Wells Fargo. However when we moved into our new house 21 months ago, they started calling my new home phone number several times a week. They do not leave a message, and if I answer they hang up on me. I have tried to contact customer service regarding this, but get a message that they can not take my call because of high call volume. ...

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Wells Fargo Debt collection communication tactics frequent or repeated calls

October 26, 2015 - - to - phone calls a day - days a week ...

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Wells Fargo Debt collection communication tactics threatened to take legal action

October 4, 2015 - - - - -, contacted my relatives ( --party ) to contact me. They left a message with my relatives ( - -party ) that if I do n't contact them I can go to jail. I believe they violated Fair Debt Credit Act ( FDCA ) which states the debt collectors or their representatives can not contact through --party ( Relatives ). Furthermore, threatening to take legal actions. ...

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Wells Fargo Debt collection communication tactics frequent or repeated calls

September 16, 2015 - They also left messages saying it was in my best interest to call back inferring I had a debt to settle or a negative connotation. I know for a fact it is illegal to do that in a message because they do n't always know who has control of that phone or voicemail. These are malicious attempts and each person should be fired that has left a voicemail in such manner. ...

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Wells Fargo Debt collection communication tactics threatened to take legal action

August 25, 2015 - On - -, 2015 I have received a phone call. It was an automated call saying that I have to call back, because it is a legal matter and if I dont call back I will be penalized and sued in the court. I called back to the provided number only to find that it was a collection agency that said I have to pay them now, I checked my credit report and turns out that an old bank account had put m eon collection for $140.00 total but the collection agency requested over one thousand dollars from me. They said that I have to pay now or go to court because they already filed a lawsuit with the court...

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Wells Fargo Debt collection communication tactics frequent or repeated calls

August 13, 2015 - On - - at - -. I received a phone call from -, which is one of the phone numbers that Well Fargo National Bank uses to call me about a debt. I answered the phone and said Hello ''. The girl on the other end said Hello? '' I said Hello, thinking maybe she could not hear me. Then she said, Hello?, Hello?, Hello? '' and hung up the phone. The collectors from Wells Fargo call me every day, until I answer the phone, for that week. Then the next week, the cycle starts, again. I am working with a Credit Counseling Service to resolve my debt issues. Wells Fargo National Bank refuses ...

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Wells Fargo Debt collection communication tactics frequent or repeated calls

August 6, 2015 - Sent notice offering option to pay online. Input all information but site would not accept payment. Tried 3 times with different credit cards but still would not work. All info in website states enter Credit Card '' type of Credit Card ''. When I finally called and got a live person I was told that they only accept debit cards or checks for this client. I have wasted hours going in circles to find out that the company - - , - in - -, MN - intentionally wastes peoples time by not giving accurate information. The DO NOT state anywhere that you can only use a debit card or che...

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Wells Fargo Debt collection communication tactics frequent or repeated calls

July 27, 2015 - Wells Fargo dealer services calls me at least 8 to 10 times a day, I am not 30days late on a payment, in actuality I only owe them -. They continuous ring my phone at all hours of the day including before -. They are also calling 3 or 4 times when I am working. ...

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Wells Fargo Debt collection communication tactics frequent or repeated calls

June 18, 2015 - I keep getting calls from Wells Fargo on a mortgage that exists with a person I do not know. Wells Fargo has been told about this and still calls. ...

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Wells Fargo Debt collection communication tactics frequent or repeated calls

June 16, 2015 - I have requested that well fargo mortgage stop calling me work, company refused to stop the calls. If, my mortgage payment is not received by -/-/-, well fargo mortgage starts calling me at work, reminding me of the payment or when can they except the payment. Sometimes calls are recorded message, mostly a live person. ...

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Wells Fargo Debt collection communication tactics frequent or repeated calls

April 15, 2015 - Wells Fargo is calling sometimes up to - times a day. And they start calling within my grace period. Any time I am more than two days late on a payment they will call repeatedly throughout the day. I have asked them to stop calling me so much. They say they will note the account. They do not. When they call and I ignore the call, it is rare that I even get a voicemail. I have received - and they have called me over - times in the last 6 days. It 's plain outright ridiculous. ...

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Wells Fargo Debt collection communication tactics frequent or repeated calls

March 31, 2015 - Actually NOT used obscene language but used pressure tactics, are unwilling to help/ resolve issue and also seemingly improper management of debts and PII - pers identity info ( SSN, addresses et c ). We incurred debts when I was injured on - with US military in -/-/-, was improperly discharged and did n't received any pay until -/-/-. So we incurred debts, house was improperly foreclosed ( - got us WHOLE 500 $! ). We settled/ paid off most debts, except for Wells Fargo debt, where WF transferred some funds owed on mortgage ( foreclosed ) to CC which is n't legal. Then debt was...

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