Review and analysis of over 29 complaints against PayPal Holdings, Inc.
PayPal Holdings, Inc. consumers have reported over 29 official complaints related to Making/receiving payments, sending money. Out of the 29 consumer complaints against PayPal Holdings, Inc., 28% were disputed by the consumer (i.e. the consumer was not happy with how PayPal Holdings, Inc. responded to their complaint) and 100% were processed in a timely manner. 28% of consumer complaints against PayPal Holdings, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 17% resulted in non-monetary compensation.
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PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money August 4, 2016 - I have a Paypal account some money on it, about -. I tried to spend the money on a - boost, and the Paypal system would n't complete the transaction without a credit card. Why would I have a Paypal account if I could get a credit card? These people have my money, and have refused to complete a simple transaction to a reputable company. I believe this is an attempt to manipulate my account to mine for new data.... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money August 2, 2016 - I recently have been using PayPal to pay for - rides I made while in - -. I realized on Monday, - -, that I was using the incorrect bank account. I placed a call to PayPal explaining to them my error and providing them with the correct bank account ( which they already had on file as a secondary payment source ). I was assured by the agent I spoke with that the change was made and that my incorrect bank account would be removed from their records and no longer charged. I incurred NSF fees with my bank due to the first few transactions before - - that were my error. I too... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money July 28, 2016 - On - -, I had - items on my eBay shopping cart in order to be purchased. The eBay system divided the purchase in - sets of - items each -. The first set for the amount of $450.00. During the checkout of the first set, I chose to pay by PayPal Credit which had - options, 6 months to Pay and Easy Payments Plan of $42.00 for 12 months. When I pointed out the Easy Payments Plan I had to log in to my PayPal account in order to ask for credit approval which after about - seconds was approved. The PayPal credit option was active ( not grey ) and pointed out with a big blue... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money July 20, 2016 - PayPal is holding onto funds for a transaction that was fulfilled more than 2 weeks ago. On - - I sold a laptop on eBay and shipped it using - the next day for a 24 hour delivery. By Wednesday the buyer had the laptop and at that time PayPal should have released the funds. Instead they claim that they did not receive a valid tracking number, which is patently false and which I attempted to help fix by re-sending them the tracking details -3 times. The package was sent via - : - with - number -. It was provided to PayPal on the date of shipping. When I did not rece... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money July 12, 2016 - I am complaining about paypal decision on the claim I filed. " I purchased iphone 6s - for - on -. I stated that I am buying it for my mother in another - so I needed clean ESN but as it turns out it did not have clean ESN, it had unpaid bliss. So I waited to get to my home - and then bought unlock service on ebay. It took a while, but today when we got message that phone is unlocked. We turned on the phone and finding out that it is on - lock!!! Phone is not going through the activation process and asking for email and password. Unlocking process that we did, does not affect... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money July 3, 2016 - Paypal forces consumers to add a checking account to verify their identity. Once a checking account is linked to a consumer 's Paypal account, Paypal makes this account the default account where they take money from to pay for transactions. There is *no* way to change it. " One can not make a credit card account their default account after linking a checking account ''. Paypal does this to make extra $ $ by not paying credit card commissions and keep the 4 % themselves. I was careful to check and change the account to credit card account whenever I made transactions. However, I missed to cha... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money June 28, 2016 - I sold some personal items on Ebay which owns PayPal, Ebay charges a 10 % fee for the service, they force you to deal with PayPal ( which they own ) in order to receive the funds. PayPal acts in the capacity of a bank, they receive the payment from the buyer and then process by wire to the seller. The problem is they charge a 2.9 % fee for their service. They do not inform the consumer of the amout of time for the transfer nor do they allow for alternate methods of payment that will avoid having to pay the 2.9 % fee. they received the payment from the buyer on -/-/2016, as of today -/-/201... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money June 26, 2016 - Paypal resists providing credit for items ordered but not received. I ordered a particular - - but did not receive it ; instead another kind that I did not order was sent to me. This was an internet sale and the seller did not provide an address or telephone number. It is not clear where the business ( - - and - ) is located. Possibly, it is not in the U.S. The only way to contact the seller was through email ( -- ) but they did not respond to the email I sent about this. Thus, I had to get the refund from Paypal itself. Paypal subjects people to very long wait times. ... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money June 17, 2016 - Every time I try to use my Paypal account to purchase items on Ebay the process is hit and miss. Most times the payment is " declined '' and I am told to contact Paypal. I call Paypal and they tell me my account is fine, but the " security system '' is not allowing the transaction. I provide answers to what addresses I have lived in 20 years ago, cars I have owned, etc, this is still not good enough apparently. I receive multiple text messages and phone calls during some transactions and put in codes, this is not good enough. I just want to be able to use my Paypal account as some merchants on... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money June 11, 2016 - In early - 2016, I sold a - - handbag through eBay to - -. The handbag was listed with photos and a description from - - and was final sale. - - requested a refund through eBay on -/-/16 - a full 17-days after the bag was delivered - stating that it was defective and " missing pieces '' because it did not have a magnetic clasp. The photos in the listing show that the bag has a zippered clasp, not magnetic ; as such, I explained that the item is not defective. I requested for eBay to intervene - they have a 30-day money back guarantee for buyers if an item is... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money June 6, 2016 - I have a Paypal account, reluctantly, because it is necessary to have a Paypal account to sell an item on eBay. I filed a previous complaint about this Paypal account with the CFPB because Paypal would not mail a check to me with the account balance. To retrieve my money from my Paypal account I created a special purpose bank account and linked it to the Paypal account. I was able transfer the balance of my Paypal account to my bank and withdraw the money. I sold another item on - - and the buyer paid for the item + the shipping by Paypal. When I printed the mailing label thru eBay, Payp... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money May 31, 2016 - im a seller on ebay so I did sold a very expensive bag to a women in California at the beginning I have to open unpay case on her since she did not make the payment she she say was sick finally she pay and next day want to cancel the payment I did it later want to pay so she did throught paypal I send the bag so 2 day later she email saying she was on vacation and she came back the package was left with the neighbor and the package was damage and the bag was not there I told her to call the police she say no because police will not do any thing that she want we try to collect from the post off... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money May 22, 2016 - My account was suspended due to fraud and was debited $500.00 due to an error for a chargeback that was already paid back and I submitted attorney paperwork to the bank that sent the chargebacks to my account I have had for over 5 years but it was not reviewed and my account was closed with no review or explanation.... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money May 11, 2016 - I have used PayPal several times without issue, mainly with my credit card as the form of payment. However, twice now ( out of a small number of transactions ) I have had a problem with a seller, resulting in no transaction completion, yet PayPal holds my money leaving it tied up for days/weeks/months. The common denominator is the use of a PayPal balance, rather than a credit card as the method of payment. They market this balance as online cash, yet when a transaction falls through, it operates like a black hole, unlike cash whatsoever. This is problem # 1 : false and misleading marketing ... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money April 27, 2016 - While PayPal states : " PayPal Purchase Protection covers all your eligible transactions. So if your order is a no-show or does n't match the description, we 'll help you get a full refund. '' My item was a no-show and also did n't match the description of when it would arrive, yet I have had no luck with PayPal Customer Support. I filed - separate transactions with PayPal over a month ago. I have spoken on the phone with PayPal Customer Support - separate times about the disputed transaction, and am not getting anywhere with it. The seller has also quit responding to all of my emails.... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money April 20, 2016 - I signed up with Bill Me Later. I linked a bank account to make payments on that account. When paypal brought out Bill Me Later I suddenly have a Paypal credit account. So my bank account remained linked now to my Paypal credit account. Paypal was always suppose to use my paypal credit for any charges. It went this way for a long time. Then suddenly last month Paypal used my linked bank account to make charges. I called them and informed them I never authorized my bank account to be used as a form of paying for items. It is only used to make payment to paypal credit. They said okay and now the... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money April 11, 2016 - I had a PayPal credit line through - - Bank. I opened the account several years ago when I was offered a " special discount '' for making a purchase. I used it possibly -3 times and always paid the credit line off quickly. Beginning last - -, - through - -, - approximately 45 transactions were made using my line of PayPal credit : none were done by me. I contacted PayPal in early - after pulling up my account statement, and asked about the transactions. First I wanted to know why I was never contacted about these? In the past when using my regular PayPal account, ... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money April 9, 2016 - I purchased and item from a merchant and used PayPal to pay because of the buyer protection program, I received the item 30 days later and damaged. I contacted the seller and did not respond I filled a dispute with PayPal, unfortunately they did not investigate the case and decided it in favor of the Seller. I sent the pictures of the item showing the damage and the email from the seller who later had accept to refund money based on the damage, I was surprised that PayPal would insinuate that they can not rely on information provided by me, yet they can rely on information provided by the sell... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money April 2, 2016 - I have had a PayPal credit account for a number of years. I 've never had any issue with it until its recent departure from eBay. Since then, it has been impossible to maintain my account as my automatic payments from my checking account do not show up when I login to check my balance. All I can see are payments I 've made directly from PayPal. I recently changed bank accounts and made multiple attempts to change it on PayPal for a $99.00 payment due on - -. Every attempt was met with a error notice. I finally contacted PayPal and waited on the phone for 25 minutes before being able to... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money March 4, 2016 - PAYPAL does not accept my - - - [ issued by the US treasury for my VA - Pension ] I have NO problems on ANY other website PAYPAL has been non-responsive to provide a " WHY '' I hope this has nothing to with me being - or a Veteran - - ... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money February 13, 2016 - I had several accounts with Paypal, personal and for my business. I had been being paid by clients who gave me their Paypal Cash account number so that those funds could be deposited to my account, and thus to my bank. Paypal had limited my account stating this was prohibited. I was doing nothing illegal and I report on my taxes as I would any revenue received from a client. I wrote Paypal and they stated my account would be limited. I spoke to a rep from Paypal who after review, released all the funds but stated the account would be limited for 6 months. It has been 10 months now and I can no... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money February 1, 2016 - I paid via Paypal a friend for a game currency but then I canceled since it went threw as an echeck then the cancellation said it was successful via Paypal but I check my debits card new posted balance and the $23.00 is deducted which was the amount I canceled via Paypal. ... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money January 27, 2016 - I elected to start using PayPal for most of my online purchases and I chose the option to have the purchase go to my - credit card account. That worked just fine in the beginning. Then one day I started to receive e-mail notices that my PayPal account was past due. I could not understand this because my purchases were supposed to go my - card account, where I could pay them off each month. As it turns out, I had - purchases that went to my " PayPal Credit '' account. I knew I had a " PayPal '' account, but I did not know I had a PayPal Credit account. At any rate, I contacted PayPal a... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money January 26, 2016 - I have purchased several ebay gift cards over the course of the past two months through paypal digital gifts. These gift cards are supposed to be usable at ebay, unfortunately when I go to check out I get a message saying " Something went wrong. Please try to check out again. '' error -. Everytime I make another attempt it gives me the same error. I have called ebay, they tell me it 's paypal, paypal tells me it 's ebay. Then ebay tells me it 's a security issue and ca n't provide me with any further information, then they tell me their executive department will get back to me and that neve... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money January 26, 2016 - In - 2014, we sold a - - on eBay and the buyer paid with PayPal. Although the buyer was local he asked us to ship it to -. We did but required a signature upon receipt of the coin. It was shipped, signed for and we considered it a completed transaction. Two months later, the filed a charge back with his credit card company saying that he never authorized the charge. We were notified by Paypal about the charge back after they deducted the $1000.00 from our Paypal account giving us an $1800.00 negative balance. At this point, the buyer had our $1800.00 and our gold coin. We fi... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money January 24, 2016 - Paypal has my account listed with a negative balance for an unknown reason. ... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money January 20, 2016 - I had an account with PayPal ( PayPal -, - ) and Paypal processed a payment to my account from a buyer, who has purchased a watch from me. Transaction amount was $5800.00. I have mailed the item to the buyer 's billing address with - tracked service. A buyer 's signature was obtained by - at the time of delivery. The bank-issuer of the buyer 's credit card initiated an unauthorized transaction request. I have provided Paypal with all the requested records, which clearly shown that I have mailed the product to the buyer 's billing address and buyer has signed for the package and -... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money January 16, 2016 - I made an accidental purchase through an online retailer and cancelled the order immediately, as this retailer does n't have a review screen ; if you accidentally hit purchase it automatically processes the order. I have always ordered through PayPal and in this specific circumstance PayPal provided me incorrect information regarding the cancelled order and processed a refund on a purchase that sm was n't supposed to post. Several phone calls have proved to be pointless based on the fact that they prefer to place the blame on the retailer not themselves. A purchase authorization for a specific... |
PayPal Holdings, Inc. Bank account or service making/receiving payments, sending money January 14, 2016 - I purchased an item via my paycard - -. I had to return it to the vendor. Little did I know it was through - vendors, Ebay, and Pay Pal. Even though my bank shows the vendor returned my money, the money is held in Pay Pal. Ebay does nothing but got rid of my returned item. Over 3 hours on the phone since - - trying to get my credit back to my card. Pay Pal reps laughed at me when I advised I do n't have the a bank account or a way to cash a check and - of my friends said - no they quit using pay pal because of hacking, issues, and keeping their money. The top tier supervis... |