Resources for resolving common issues with Habitat for Humanity products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Habitat for Humanity and work to get a response. After your complaint is forwarded, Habitat for Humanity has 15 days to respond to you and the CFPB. Habitat for Humanity is expected to close all but the most complicated complaints within 60 days.
Submit a complaint Help Center
Habitat for Humanity Mortgage loan servicing, payments, escrow account October 7, 2015 - I purchased a home through Habitat for Humanity low income program in -. The mortgage is serviced by - Mortgage. I fell behind many times and have be able to catch up even filing bankruptcy in -. I have not been able to resolve the fees charged by - of - to - monthly starting -. My mortgage is - and I make - an hour. I got a lawyer to help navigate in - after not being able to catch up with a balance the added - each year in fees. Habitat has not enforced their contract of - late fee on a interest free loan. Its been in limbo and I have stopped paying money ... |
Habitat for Humanity Mortgage loan servicing, payments, escrow account July 17, 2015 - I pay my mortgage every month on time. The Mortgage Company changed addresses and never notified me. My payments went to the wrong address and were forwarded to their office for 4 months, -/-/-, -/-/-, -/-/- and -/-/-, before they decided to tell me I was late. They sent me a letter after 4 months and told me to pay 4 months of late payments. They also reported me late for those 4 months. I called and asked about it and he said there was nothing he could do about it. I even spoke to the bank and I have proof the payments arrived on time to their former office from the bank ... |