Habitat for Humanity Mortgage Complaint

Other mortgage Loan servicing, payments, escrow account

Habitat for Humanity Mortgage department,

Other mortgage Loan servicing, payments, escrow account Georgia

I pay my mortgage every month on time. The Mortgage Company changed addresses and never notified me. My payments went to the wrong address and were forwarded to their office for 4 months, -/-/-, -/-/-, -/-/- and -/-/-, before they decided to tell me I was late. They sent me a letter after 4 months and told me to pay 4 months of late payments. They also reported me late for those 4 months. I called and asked about it and he said there was nothing he could do about it. I even spoke to the bank and I have proof the payments arrived on time to their former office from the bank because I pay everything on time.

Habitat for Humanity customer in Georgia
Jul 17, 2015

* Source: CFPB Complaint Database

Habitat for Humanity response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Habitat for HumanityComplaint HistoryComplaints7/201212/20123/20144/20147/201412/20145/20157/201510/201500.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Habitat for HumanityLoan servicing, payments, escrow account80.0%10.0%10.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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