Resources for resolving common issues with Cornerstone Mortgage, Inc. products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Cornerstone Mortgage, Inc. and work to get a response. After your complaint is forwarded, Cornerstone Mortgage, Inc. has 15 days to respond to you and the CFPB. Cornerstone Mortgage, Inc. is expected to close all but the most complicated complaints within 60 days.
Submit a complaint Help Center
Cornerstone Mortgage, Inc. Mortgage loan servicing, payments, escrow account December 15, 2016 - I had hail damage to my roof to due a hail storm. I have been trying to get a check endorsed by the Cornerstone Mortgage for 2 week. They are forcing me to wait on an inspection and now that the inspection is complete they want me to wait another 5 business days to have the check endorsed and returned. The work has been completed and the contractor has been waiting on payment for almost 3 weeks. They refuse to escalate the issue and are frankly not worried about the timeliness of their customer 's payments to their contractors.... |
Cornerstone Mortgage, Inc. Mortgage loan servicing, payments, escrow account April 3, 2016 - In - of - I refinanced my home through Cornerstone Mortgage. I chose this company because I needed to pull money out of my house for college costs for my kids. They gave me a closing cost amount that was slightly over what others were by about - dollars but I went will them because the loan officer ( - - ) claimed she could do it quickly. As is turned out when my home loan was sold to another company by cornerstone virtually immediately and my payment was increased in - of - by $120.00 dollars a month. After a lot of investigation and run around I found out that the orig... |
Cornerstone Mortgage, Inc. Mortgage loan modification,collection,foreclosure September 21, 2015 - We have been challenged with medical expenses compounded by tax obligations tied to a previous complaint with -. I am writing to ask for the CFPB to review the policy for loss mitigation practices for Cornerstone Mortgage. I applied in early - 2015 asking for consideration on a 6-12 month modification. They acknowledged receiving and asked for additional information. They state that they do not consider the options until deemed facially complete. My application was denied as we are not passed due therefore not at risk, the purpose in my applying was to avoid that situation and the potent... |