Resources for resolving common issues with Ruoff Mortgage Company, Inc products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Ruoff Mortgage Company, Inc and work to get a response. After your complaint is forwarded, Ruoff Mortgage Company, Inc has 15 days to respond to you and the CFPB. Ruoff Mortgage Company, Inc is expected to close all but the most complicated complaints within 60 days.
Submit a complaint Help Center
Ruoff Mortgage Company, Inc Mortgage application, originator, mortgage broker August 7, 2015 - Told clear to close would be signed off next morning, closing Friday -/-/-, closing set, then loan denied abruptly. No further communication. We received a pre-approval in -/-/- by company system, turned in all documentation to them. As with every mortgage process knew additional documentation would be required. It was a tough journey, ( we were asked for additional items by underwriter such as son 's marriage certificate, copy of wedding invitation, my college transcripts and additional - for reserve funds to be wired to title company, and were treated as though we were criminals... |