Ruoff Mortgage Company, Inc consumers have reported over 1 official complaints. Out of the 1 consumer complaints against Ruoff Mortgage Company, Inc, 0% were disputed by the consumer (i.e. the consumer was not happy with how Ruoff Mortgage Company, Inc responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Ruoff Mortgage Company, Inc resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Application, originator, mortgage broker | 1 | 0% |
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Stop CallsRuoff Mortgage Company, Inc Mortgage application, originator, mortgage broker August 7, 2015 - Told clear to close would be signed off next morning, closing Friday -/-/-, closing set, then loan denied abruptly. No further communication. We received a pre-approval in -/-/- by company system, turned in all documentation to them. As with every mortgage process knew additional documentation would be required. It was a tough journey, ( we were asked for additional items by underwriter such as son 's marriage certificate, copy of wedding invitation, my college transcripts and additional - for reserve funds to be wired to title company, and were treated as though we were criminals... |