Resources for resolving common issues with Service 1st Mortgage, Inc. products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Service 1st Mortgage, Inc. and work to get a response. After your complaint is forwarded, Service 1st Mortgage, Inc. has 15 days to respond to you and the CFPB. Service 1st Mortgage, Inc. is expected to close all but the most complicated complaints within 60 days.
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Service 1st Mortgage, Inc. Mortgage application, originator, mortgage broker November 8, 2016 - Service 1st Mortgage - - - - ) sends deceptive advertising to its " customers '', most of whom are Veterans. As the Compliance Officer for Service First Mortgage ( - - ), I field calls from very angry customers who have been told to skip mortgage payments and now have late mortgage payments reflecting on their credit report. They leave numerous messages and never receive a call back. They are told they will close a certain day and then do not hear anything from the company until the day before. Sometimes not even then. Service 1st 's behavior is both unfair and deceptive and ... |
Service 1st Mortgage, Inc. Mortgage application, originator, mortgage broker November 4, 2016 - Service 1st mortgage claims to help veterans but what they actually are doing is ripping them off with outrageous fees. They also solicit borrowers within 3 months of closing on a refinance to try and refinance again. ( Churning ) Also they have individuals who work on loan files with private information ( credit report, income documentation and social security number ) The files are not stored in locked file cabinets and they are scattered everywhere and not stored away. Also Loan officers do n't sign any of the applications or any other documents pertaining to their loan that they originated... |
Service 1st Mortgage, Inc. Mortgage credit decision / underwriting June 1, 2016 - Service 1st is targeting veteran mortgage holders with deceptive advertising and misleading disclosures that grossly underestimate escrow accounts and try to convince veterans to switch from low fixed rates to adjustable mortgages at extremely high costs.... |
Service 1st Mortgage, Inc. Mortgage settlement process and costs March 10, 2016 - I was contacted by a company called Service 1st Mortgage that offered to lower my monthly payments by refinancing and also promised an escrow refund and 2 months off of payments. The process was supposed to take 2 months, but 5 months later we were still working. The day of the closing, I noticed that the paperwork said that my first payment would be due in a month, instead of in 2 months like I was told. My rep, a man named - -, explained that this is because I would get a refund on a month of mortgage payment, so I went ahead and signed. I never received said refund, and when I contact... |
Service 1st Mortgage, Inc. Mortgage credit decision / underwriting March 2, 2016 - Receive multiple misleading mortgage refinance letters from Service 1st Mortgage Inc. Letters imply they are from Veterans Administration and /or current mortgage lender. Letters attempt to get you to think they are calling about your existing loan and need to take action on your existing loan. In reality, it is a refinance offer ( at higher rate ) and attempts to mislead consumer about escrow refunds. See attached copy of letter. ... |
Service 1st Mortgage, Inc. Mortgage application, originator, mortgage broker June 24, 2015 - I am deeply troubled by what has happened to my payment history as well as good credit rating after using an inadequate mortgage company to refinance my home loan. The following is a digest of what happened while going through their process. Mortgage Company- -Senior Loan Officer- - Toll Free : -Direct : 240-305-7886- : - # -History : - - - Initiated original loan application-/-/- - - Loan is approved but we need - mortgage company approval-/-/- - - We still do n't have your approval. Please pay your - payment and we will close in two weeks. ... |