Review and analysis of over 10 Conventional Adjustable Mortgage (Arm) complaints against BBVA Compass
BBVA Compass consumers have reported over 10 official complaints related to Conventional adjustable mortgage (ARM). Out of the 10 consumer complaints against BBVA Compass, 30% were disputed by the consumer (i.e. the consumer was not happy with how BBVA Compass responded to their complaint) and 100% were processed in a timely manner. 10% of consumer complaints against BBVA Compass resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.
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BBVA Compass Mortgage loan servicing, payments, escrow account June 30, 2015 - I have had BBVA Compass Bank as a lender since 2005. For the last - months, I have not received a mortgage statement and they report they are working on it. '' I have called them several times and they will not resolve it. They hang up on me. My mortgage is due to adjust now and they refuse to give me an update on the new amount. ... |
BBVA Compass Mortgage loan servicing, payments, escrow account May 28, 2015 - To Whom it May Concern : I have a mortgage with Compass Bank ( loan number - ) which I am trying to refinance. The bank has quoted a payoff quote that is excessive. My current statement attached shows a balance of $150000.00 as of -. A mortgage payment was posted after this statement was issued ( - ). However, they are showing a current payoff of over $160000.00. When I called their customer department they informed me there was a $2900.00 interest charge added to the payoff. They are researching this situation in order to verify the payoff amount and have asked anywhere from -... |