Review and analysis of over 39 Conventional Adjustable Mortgage (Arm) complaints against RBS Citizens
RBS Citizens consumers have reported over 39 official complaints related to Conventional adjustable mortgage (ARM). Out of the 39 consumer complaints against RBS Citizens, 26% were disputed by the consumer (i.e. the consumer was not happy with how RBS Citizens responded to their complaint) and 100% were processed in a timely manner. 8% of consumer complaints against RBS Citizens resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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RBS Citizens Mortgage application, originator, mortgage broker November 24, 2015 - My mother and I closed on the home in - -, during this time we were told by the loan officer that the mortgage payment included property taxes and insurance. Our monthly payment was -. Six months later we received a notice to for payment due for the taxes. After corresponding with the realtor and loan officer, we were told that we would not have been financially eligible to afford the additional payments with the loan. We were advised to refinance after residing in the home for a year to receive lower payments. The loan officer asked me to contact her the following -, in which I fo... |
RBS Citizens Mortgage settlement process and costs September 30, 2015 - I am trying to stop the foreclosure of my home and have been working diligently with the Citizens Bank Home set for auction - -, 2015 ... |
RBS Citizens Mortgage credit decision / underwriting September 21, 2015 - My first issue concerns the length of time it is taking to settle this refinance. On -/-/-, I filed an loan application with Citizens Bank for re-financing my home. It 's now -/-/-, and I still do n't have a closing date. They tell me this is because of delays from Underwriting. Second issue : They are now insisting that I remove security bars from all '' the basement windows in my home because they say these security bars pose a safety issue '' rather than just removing the bars from - window per room in the basement, thus addressing any safety concerns for a quick exit. Beside... |
RBS Citizens Mortgage loan servicing, payments, escrow account July 14, 2015 - Over a - month period I made additional payments to my mortgage that were supposed to be applied to principal. -/-/-, -/-/- and -/-/-on -/-/- I was charged the interest due in -/-/- that would have been significantly reduced by the principal payment had it been properly applied. on -/-/- both payments were applied to principal. on -/-/- the additional principal was applied as a -/-/- payment and I was charged for -/-/- 's interest again - days prior to the interest even being due. When we discovered this issue we requested a correct to the acc... |
RBS Citizens Mortgage application, originator, mortgage broker June 2, 2015 - I applied for mortgage modification in -/-/-. I was current and have excellent credit. I provided all necessary requested documents by the end of -. I was told that it will close by end of - or by -. I received approval and new payment amount starting in -/-/-. My old payment amount on my mortgage is withdrawn automatically but i am getting delinquency letter. I have contacted them and they have not sent anything in writing but verbally said that i am not delinquent. I am told now that it will show on my credit as delinquency for a period of time. I was not told this at any ... |
RBS Citizens Mortgage application, originator, mortgage broker March 24, 2015 - ( 1 ) We are seniors who have - and health issues and in - of 2014 I asked our lender if they had any suggestions/help for us with our mortgage. I specifically said I was not interested in a short sale, nor were we in jeopardy of foreclosure as we have never missed a payment and did not intend to. ( 2 ) I was sent an application but said on the application I was only hoping to look at options - perhaps a different percentage rate, or possibly just a fixed rate. I tried calling numerous times trying to tell people that I just wanted to talk to someone about my options but no one would ret... |