RBS Citizens Mortgage Complaint

RBS Citizens Mortgage department,

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker Illinois

I applied for mortgage modification in -/-/-. I was current and have excellent credit. I provided all necessary requested documents by the end of -. I was told that it will close by end of - or by -. I received approval and new payment amount starting in -/-/-. My old payment amount on my mortgage is withdrawn automatically but i am getting delinquency letter. I have contacted them and they have not sent anything in writing but verbally said that i am not delinquent. I am told now that it will show on my credit as delinquency for a period of time. I was not told this at any point in the refi process. I am current and have paid. Tried to contact them several times and made call appt. but no response. Lack of response and my delinquency status is worrisome. I was decline HELOC refi from -. My real estate tax was to be paid by CCO since it is escrowed in the new loan, it is not paid yet. Now it is - and my mortgage refi is not complete or close yet. They have dragged this process long for no apparent reason. I have provided all required information right away. Signed and sent documents on -/-/-.