Review and analysis of over 100 Vehicle Loan complaints against RBS Citizens
RBS Citizens consumers have reported over 100 official complaints related to Vehicle loan. Out of the 100 consumer complaints against RBS Citizens, 19% were disputed by the consumer (i.e. the consumer was not happy with how RBS Citizens responded to their complaint) and 100% were processed in a timely manner. 7% of consumer complaints against RBS Citizens resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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RBS Citizens Consumer Loan managing the loan or lease managing the loan or lease November 17, 2015 - We paid off our loan and the bank says that they mailed our title to and old address. The bank stated that we did not update the new address information in time to get the title mailed to the correct address. We did receive a letter congratulating us that we had paid off our loan to the correct address. I mailed the payoff check to the bank 2 days before we checked to make sure the address was right. So obviously the postal service runs really fast or Citizens Bank 's systems do n't work as well as they should. We have called several times with no single person having any real knowledge of wha... |
RBS Citizens Consumer loan managing the loan or lease May 18, 2015 - Citizens One reversed a payment from my loan stating that a check they received from me has been stopped by -. The photo copy of the check they sent me had a different name and was payable to - -. It was a check issued by - to - on behalf of someone else. After further investigation, Citizens One claimed that the check that was sent on my behalf was cashed by - and an error was made by -. I notified - and they replied that a check on my behalf was paid to - - - - on - -, 2015. I was also informed by - that a check can not be cashed by someone who is... |