Review and analysis of over 16 Mortgage complaints against SunTrust Bank
SunTrust Bank consumers have reported over 16 official complaints related to Mortgage. Out of the 16 consumer complaints against SunTrust Bank, 44% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Bank responded to their complaint) and 100% were processed in a timely manner. 6% of consumer complaints against SunTrust Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Stop Calls
SunTrust Bank Debt collection communication tactics called outside of 8am-9pm September 11, 2015 - I received a phone call at - - my local time, local to the address/zip code that my mortgage is through. When I answered the phone, the representative stated that she is with SunTrust mortgage and asked me for my social security number. She did not disclose that this was debt collection ( failure to use FDCPA miranda ) and I was very confused. She refused to tell me what the call was in reference to. I called SunTrust and they disclosed that the call was an automated dial in an attempt to collect a debt. I had already submitted my payment the previous business day before receiving the de... |