SunTrust Bank Debt collection department,
Mortgage Communication tactics Called outside of 8am-9pm California
I received a phone call at - - my local time, local to the address/zip code that my mortgage is through. When I answered the phone, the representative stated that she is with SunTrust mortgage and asked me for my social security number. She did not disclose that this was debt collection ( failure to use FDCPA miranda ) and I was very confused. She refused to tell me what the call was in reference to. I called SunTrust and they disclosed that the call was an automated dial in an attempt to collect a debt. I had already submitted my payment the previous business day before receiving the debt collection call, and my payment was still within the 15 day payment window ( not late ).
SunTrust Bank customer in California
Sep 11, 2015
* Source: CFPB Complaint Database
SunTrust Bank response to complaint:
Closed with explanation
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