Review and analysis of over 6 complaints against Nelnet
Nelnet consumers have reported over 6 official complaints related to Received bad information about my loan. Out of the 6 consumer complaints against Nelnet, 0% were disputed by the consumer (i.e. the consumer was not happy with how Nelnet responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Nelnet resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Nelnet Student loan dealing with my lender or servicer received bad information about my loan November 7, 2016 - Firstmark Services has incorrect information about my account on their website, including incorrect amount of accrued interest and incorrect monthly payment amount. The website says that I should be paying them $ 4000+ a month, when my monthly payment should actually be around $500.00. I contacted customer service to understand what is going on, and they were very unhelpful and just said that the website is n't working. This seems problematic because I assume the website would accurately display basic information like loan amounts. But it is n't. And this makes me think I need to go back ... |
Nelnet Student loan dealing with my lender or servicer received bad information about my loan March 9, 2016 - -/-/- I attempted to payoff my student loan with Nelnet. I contacted them for a remittance address. I was given the wrong address and my remittance ended up with the Department of Education in -. When this problem was discovered, I contacted Nelnet. I was told by the customer service people that my loan would be put in forbearance and not accrue interest as it would take some time for the refund from the Government. It was their mistake to give me the wrong address. The money was finally remitted and I again tried to payoff the loan in -/-/-. Nelnet received the payoff on - -... |