Review and analysis of over 14 complaints against Sallie Mae
Sallie Mae consumers have reported over 14 official complaints related to Having problems with customer service. Out of the 14 consumer complaints against Sallie Mae, 7% were disputed by the consumer (i.e. the consumer was not happy with how Sallie Mae responded to their complaint) and 100% were processed in a timely manner. 29% of consumer complaints against Sallie Mae resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Sallie Mae Student loan dealing with my lender or servicer having problems with customer service January 11, 2017 - Sallie Mae is a terrible lender. Average wait time on phone calls are -45 minutes, once the call is answered, you are continuously placed on hold. I needed a simple payoff letter on - loans and it took me 7 days for them to only get the -, then it took - additional phone calls to get the other - completed. I spoke with about - different departments (? ) the expediting dept. said it would take -72 hours to produce ( SOME E-PEDITING!! ), As I write this, I have been on hold for 35 minutes. Too many departments, too many workers and too much ineptness. I am glad I am paying t... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service December 6, 2016 - I have want to remove a co-signer from a private loan that I got through Sallie Mae to go to school and they have refused to do so. I followed THEIR guidelines for doing so by obtaining my degree and sending them a transcript, showing that I am financially able to pay the loan, and made - non - late payments as they requested after my disenrollment. I am not sure what else I am to do if they do not follow their own guidelines. I believe that they, Sallie Mae, for whatever reason are not following their own guidelines in reference to my account. I have no issue with continuing my agreemen... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service November 18, 2016 - I have private loans with Sallie Mae that my sister was nice enough to co-sign for so I could go back to school. After graduation I contacted them about removing my sister as my co-signer. I was n't aware that they had certain criteria that needed to be met before doing this. I went through the motions and made sure everything they required I had completed. I applied for the co-signer release in - -. They denied the release stating that I did n't make the - consecutive monthly payments. After researching my statements I saw that in - - I made the payment on the due date, but sin... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service July 26, 2016 - My issues with Sallie Mae are two-fold. The first is that I defaulted and they harassed me constantly, calling up to 10 times per day from multiple numbers. They also called my family members multiple times trying to reach me, using contacts I never provided them. Some of the calls are actual people, some are robo-dialed. My second issue is regarding their customer service. There is NO WAY to contact these people via chat or email. I assume this is so it 's harder for you to keep a record of communication, making it easier for them to continue shady business practices. As someone with very -... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service July 26, 2016 - I had gotten - student loans through Sallie Mae, the - was a loan that would not require any payment till I was out of school. The - I had applied for, to my understanding, would be the same as the -. Come to find out a month and a half later I was behind on a payment of - dollars. No big deal, but it was never explained clearly that I would have to make those payments while I was still in school. The six months then passed since I was out of school and I was to start making the payments on my loans, it was about - dollars a month for - not bad that 's deal-able, a few mon... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service June 20, 2016 - We are paying - loans for my daughter - all of which were set up for automatic payment. We recently changed our bank, and had to change the automatic payments. From the Sallie Mae Website, I was unable to change the bank account information, so I called them. After a 10 minute wait, I reached a representative, who informed me that I had to first CANCEL the existing auto withdrawals, wait 3 business days for the cancellation, " wait an additional 3 days to just to be sure '' and then enter the NEW information. This caused us to be past due on - of the - loans ( - did n't get cancell... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service May 5, 2016 - I have recently paid of my loan to Sallie Mae. In the process of doing so I ended up with a credit. I called to receive my credit and have my account closed. I was told that it had to go through a billing cycle and the check would be mailed and account closed at that time. They told me it would be in the beginning of -. It is now - and I have not received the check, nor has the account been closed. ... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service April 18, 2016 - Knowing I would become delinquent on my Sallie Mae Private Student Loans, I tried contacting the consumer representative to be proactive to see what could be done. I asked to speak to a Collections agent, and they would n't put me through since my account was not past due. Instead, the representative told me he talked to them and they ( Collections ) said they could not help me until my account was past due so that I should let it go past due if I wanted help. He told me past due means 5 days, and that after 15 days delinquent but that I would not have to worry since 30 days is when they would... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service March 24, 2016 - A large portion of my school-associated fees were covered by scholarship, but I had to borrow a portion each year to cover the differences. After a great deal of effort and research, I decided to go with Sallie Mae because rates were very competitive. I regret that decision every day! While I was in school, I worked to make monthly payments in order to lower the overall principle once I graduated and the loans entered repayment. I was granted a six-month grace period before monthly charges were assessed post-graduation ; however, at no point was I notified ( electronically or via - mail ) A... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service March 15, 2016 - I fell behind on student loans, not because I did not want to pay, but because we could n't pay. We have finally gotten to a point where we can begin making regular monthly payments starting in less than 30 days. Unfortunately, I had - private student loans that went into default at the end of - of -. The accounts have been sent to collections. The collections companies refuse to work with us on payments. They are requiring large amounts of money right now and threatening to ruin our credit scores if we do not comply. We are unable to comply. We have tried calling the original loan se... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service February 25, 2016 - I have been dealing with debilitating medical issues since six months after graduating from college. I applied for - clearance of my loans through SallieMae and was denied the first time around. I filed a complaint and within a week was asked by SallieMae to send in a new - application. As frustrating as it was to have to ask the doctor to again fill out paperwork that she had already filled out I complied. My account was apparently placed on an administrated forbearance while the application was processed. However, I was not notified that this was the case ( and my elderly grandmother, ... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service January 22, 2016 - I - in four years from - University with a - in - in 2014. The financial aid department did n't do much to prepare for what comes after graduation. Each year I would get a financial aid package from - outlining the scholarships, grants and loans needed to go to school for that year. I was later told by Capitals financial aid office that they could not recommend any loan company to students but somehow I got stuck with Sallie Mae loans every time without any input from me. My parents paid for the first 2 years with parent plus loans and grants. I continued the last 2 years and pa... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service December 29, 2015 - I have just entered repayment for my student loans, both sallie mae and -, paid to - college and - university. I 'm a graduate - and am a life long PA resident. I am making under $26000.00 annually and am due to give birth in -/-/2016. With added medical bills, from pregnancy and a preexisting condition, and day to day bills, I contacted my lenders to work out lower monthly payments of some sort. Sallie Mae informed me their extended repayment program would n't change my payments and they could not help me any further. Now every time I call them they are brash and offended when... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service November 20, 2015 - Our daughter took out a new loan for University - - in - - I called Sallie Mae and told them to add payments for that loan to our existing set of payments. They indicated they would do so. Today, at -, I received a robo call from Sallie Mae. They did NOT leave a message. MY daughter then called me and said they had called her, and that the account was past due $100.00 ( $50.00 for - and - ). I tried to call them and got told wait time was excessive ( last time I called them, I waited on hold for over an hour ). I went online and fought thru numerous web site errors ( u... |