Review and analysis of over 12 complaints against ACS Education Services
ACS Education Services consumers have reported over 12 official complaints related to Having problems with customer service. Out of the 12 consumer complaints against ACS Education Services, 17% were disputed by the consumer (i.e. the consumer was not happy with how ACS Education Services responded to their complaint) and 92% were processed in a timely manner. 0% of consumer complaints against ACS Education Services resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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ACS Education Services Student loan dealing with my lender or servicer having problems with customer service October 27, 2016 - We have attempted to leave several messages, emails regarding this account. - is currently in the United States - and I am personally paying on this student loan and they are threatening to send it to the -... |
ACS Education Services Student loan dealing with my lender or servicer having problems with customer service June 30, 2016 - My wages were garnished, without any notice, by -. Upon contacting -, I have received a lot of obfuscation regarding who my loan was with. - claimed that my loan was created with the lender : the University - - -. Upon checking my credit report, sure enough, the financial bank/lender is listed as the University - - -. This is a college, not a bank. I did not take out loans from this college, and I did not take out loans to go to this college. Upon further investigation, I have been told ( only on the phone, never in writing ) that the lender was an organization calle... |
ACS Education Services Student loan dealing with my lender or servicer having problems with customer service April 27, 2016 - Even though I have been a - since -, my student loans started coming due a few months ago because of a promptly fixed error at - ( where I am currently enrolled as a - ) that briefly reported me as - for Fall. I fixed the problem and ACS sent me letters reporting that they received my status and that my loans were on deferment. However, apparently this only applied to my federal loans ( ACS I think only just represents both my federal and private loans ) and this was NOT mentioned in the letter, which suggested all of my loans were deferred. I only found out recently that my pri... |
ACS Education Services Student loan dealing with my lender or servicer having problems with customer service March 10, 2016 - I would like to file a complaint about my loan servicer ACS educational services. I submitted an IBR form online which was not accepted electronically. I submitted hard copies of my - as well as their form. The years have not processed it. I repeatedly spoke to them and resubmitted the former following their instructions and their guidelines. They keep sending me reasons why they can not process my IBR. I have not had this problem with my other loan company - -. ... |
ACS Education Services Student loan dealing with my lender or servicer having problems with customer service March 9, 2016 - I have a student loan owed to ACS ( - - and - ) - around $2800.00. I am a - - - at the moment. I have sent School Verification Letter to ASC, however it has been updated to ACS system. I am able to pay back this student loan from -, 2017 when I finish my - ( - ). ... |
ACS Education Services Student loan dealing with my lender or servicer having problems with customer service February 24, 2016 - I have reached out to ACS three weeks ago about having issues making payment on my loan. They informed me of some sort of income driven repayment and said they would send me an application. I am now a week overdue and I have not received the application. This unfortunately is not the first time I have had to deal with this type of issue with ACS and am finding them sending documents late a recurring issue. I always have to call, sometimes up to three times to get them to finally send me the document I need. This creates my account to go past due and I am then penalized. ACS needs to be a littl... |
ACS Education Services Student loan dealing with my lender or servicer having problems with customer service December 31, 2015 - I am an - military member who financed a - school education through private lenders. I was forced to pay the entire tuition up front. The school was never able to properly train the students, and it eventually shut down before I was awarded a degree. I am now stuck with $ - in debt and nothing to show for it. I spoke with - - - at the - - Legal Assistance Office, and he referred me to the CFPB and Office of Service Member Affairs. -/-/- I began - through - - - in - - -. This was a - accelerated program which I was told would take 6-8 month... |
ACS Education Services Student loan dealing with my lender or servicer having problems with customer service December 21, 2015 - I have mostly federal loans but I have a private loan as well. After graduation, my loan was assigned to - -. That was a great agency. The representatives were always helpful and explained things in detail. My account was then switched to ACS Education Services. I have experienced numerous communication issues with ACS. There is always a lag time between when I submit documents, the acknowledgment of receipt, and processing those documents. On - -, 2015, I resubmitted my Income Based Repayment application because of an error that I made. My payment date - - - ) was approac... |
ACS Education Services Student loan dealing with my lender or servicer having problems with customer service November 19, 2015 - As of -/-/2015, I have maintained part-time enrollment within - University 's - program. - University is located in - -, FL. In early -, I contacted ACS, my private student loan servicer to request a continued deferral on my private student loan account. ACS told me that they would process my deferral if I provided them with a letter of enrollment from my institution. I faxed a letter of enrollment to ACS on -/-/15 and -/-/15. I received successful verifications of the transmittal of the faxes to ACS. Despite this, ACS claims that they did not receive the fa... |