ACS Education Services Student Loan Complaint

ACS Education Services Student loan department,

Non-federal student loan Dealing with my lender or servicer Having problems with customer service Ohio

I have mostly federal loans but I have a private loan as well. After graduation, my loan was assigned to - -. That was a great agency. The representatives were always helpful and explained things in detail. My account was then switched to ACS Education Services. I have experienced numerous communication issues with ACS. There is always a lag time between when I submit documents, the acknowledgment of receipt, and processing those documents. On - -, 2015, I resubmitted my Income Based Repayment application because of an error that I made. My payment date - - - ) was approaching and I called on - - for the status of my application after checking the website. I was told the application had not been processed and was offered a temporary forbearance for my - payment. I accepted that. I waited a couple of weeks and called -. I was told my application was processed and approved - -. I did not receive notice of the application approval and was told the application was no longer useful because of the forbearance. I asked the agent, -, if I needed to resubmit the application. She told me no and that she would


originally told me I did not have to submit. I asked her why there was not clear instruction when I specifically asked and what I should do about my - payment. My account was placed in forbearance again " as a courtesy ''. I resubmitted the - application again on - - via fax. I have a fax confirmation. I checked the website - - and received a message that I should check - -. I checked the website on - - and called. I was informed by the representative that my paperwork was received but that it was still pending. I have not received any correspondence or communication from -. I am beyond frustrated because I have had to spend a great deal of time trying to pay the money I owe at a rate that I can afford. ACS is difficult to deal with, has a poor website, and communication is lacking.