Review and analysis of over 23 complaints against Portfolio Recovery Associates, Inc.
Portfolio Recovery Associates, Inc. consumers have reported over 23 official complaints related to Used obscene/profane/abusive language. Out of the 23 consumer complaints against Portfolio Recovery Associates, Inc., 17% were disputed by the consumer (i.e. the consumer was not happy with how Portfolio Recovery Associates, Inc. responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Portfolio Recovery Associates, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 43% resulted in non-monetary compensation.
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Portfolio Recovery Associates, Inc. Debt collection communication tactics used obscene/profane/abusive language September 25, 2015 - This letter is to reveal the horrible service that I have received from your office. I paid off my account and was promised a Judgement of satisfaction letter. To date I have received nothing from your office but lies and deception. Just today alone I called and was given the run around and was transferred to over - employees and still no solution to the issue. I am being held hostage even after I paid off my balance in full. I have not received my paid off letter nor a satisfaction of judgement letter even though I was promised. Today alone I have spoken to the following employees:1. - ... |
Portfolio Recovery Associates, Inc. Debt collection communication tactics used obscene/profane/abusive language June 5, 2015 - I settled - law suits with Portfolio Recovery ( PR ) PR was reporting open collections - - - - - Although these accounts have been settled in full PR is continuing to report - collections as open to -. I called PR several times and was told, send a credit report to verify this, your problem is with - file a complaint we do not know who the CFPB is. Essentially they used abusive language. ... |
Portfolio Recovery Associates, Inc. Debt collection communication tactics used obscene/profane/abusive language May 28, 2015 - On - at approximately at -. I received a call from - ( which is the name that appeared on my screen ). This man asked to speak to my daughter ( he did not identify himself ) and I proceeded to tell him that she did not live here. He asked if there was a better number to reach her at and I stated no. He paused for a moment and then said - '', it was very plain and loud. He then hung up. I called the number, - and it was identified as Portfolio Recovery, a debt collection agency. I asked to speak to the Operations Manager or Compliance Manager. I spoke to - -, Ops. Mgr. I t... |
Portfolio Recovery Associates, Inc. Debt collection communication tactics used obscene/profane/abusive language May 2, 2015 - I CALLED PORTFOLIO RECOVERY ACT TO SETTLE A BALANCE. THE CSR WAS VERY RUDE AND WHEN I ASKED HOW MUCH IT WAS GOING TO BE TO SETTLE, SHE STATED SOMETHING SIMILAR TO WHY? YOU DONT HAVE THAT KIND OF MONEY '', YOU COULDNT PAY THE MONTLY PAYMENT OF - $ ON YOUR CREDIT CARD, BUT YOU HAVE THE MONEY TO SETTLE ''? SHE WAS VERY RUDE AND WAS WORKING AGAINIST ME. I THEN TOLD HER I WOULD SEND THE MONEY TO - AND SHE STATED THEY WILL SEND IT TO PORTFOLIO. THAT DAY I WAS CONTACTING - DIFFRENT AGENCIES TO CLEAR UP MY DEBT, THE OTHER - WORKED WITH ME AND THE DEBT IS NOW PAID. THIS DEBT IS STILL OUTSTAN... |