ERC Debt Collection Complaint

ERC Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt is not mine District of Columbia

I received collection notices from ERC Collections ( -/-/- ) reference # - due to a - ( cable/internet ) for $300.00 with - # -. I 've disputed this - bill that was placed on my account since move-in date as I 've been calling - since since -/-/- regarding the internet service not working properly. I was told by various customer reps at - that my notes/records of speaking w - reps on internet issues/relocation fee issues have been erased and no longer on Comcast.I have photos of call logs, photos of internet not working properly and records stating my complaints to the - building manager at the apt . The internet rarely worked. The internet disconnected by itself from network and most times it would not connect/reconnect. I lost plenty of work typing on the internet due to this as network would continuously/abruptly kick me off network. The network would just 'drop off '. The service was UNRELIABLE and therefore a breach of contract from -. This was ongoing since start of my service on/about -/-/-. On/or about -/-/-, I continuously experienced issues with the service and I contacted the - supervisor ( - - ) at


overseas representative ) supposedly scheduled a tech to come out -/-/-, but no technician ever came out to recheck the Internet connection/problem. On -/-/- : - - ( - supervisor of - - ) stated I would NOT be charged for relocating my - service my old address to to my current address bc a technician needed to come to my unit to change the settings behind the panel ( it was set on - initially ). Yet I received a relocation fee of roughly $100.00 to my bill. I expressed this to - on/or about -/-/- of the fee and rep stated he could try to remove it yet it has NOT been removed. -/-/- : - the tech came to my apt to install - box bc the - required tech to switch panel box. -/-/-, I called and texted - and - the internet keeps disconnecting and neither helped. I called - and the overseas rep stated a tech would be at my unit on Sat -/-/- but NO tech came out, called or showed up. I have an email showing appt was made. I also disputed no service tech came out again and the - agent stated there was no record of anyone scheduled, however I have an email stating a tech was scheduled to come out. I also submitted a - online chat but to NO help. In -/-/-, I called - letting them know no service tech ever came back out and that I was still experiencing connectivity issues and that I will not pay for services I am NOT receiving and that this is breach of contract. - ( cust rep ) said he would remove relocation fee but never did. I also told - to disconnect - totally as this was violating the contract/services NOT working! - continued to bill me from -/-/--/-/- despite network services not working properly. Please remove this amount and pls contact - and END the collection notices and end the - Attempts. This is harassment. Please have - contact me so that I may dispute this incorrect bill of which I was billed due to breach of -. I have submitted a complaint on - to FTC as well. Please remove this charge as it was evident comcast intentionally and continuously billed me for services not working properly. This is completely fraudulent from - and ERC.