Bank of America Mortgage Complaint

Bank of America Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Pennsylvania

I submitted an initial complaint on -/-/-, of which received - status calls back from Bank of America, however, - from the BofA Regulatory Complaints Dept ( - - ) has no clue of THE CURRENT BOTCH-UP in the works at Bank of America, and based on her latest message to me on -/-/-, likely has no idea of the current status either. On -/-/- Bank of America finally decided to pay my insurance policy premium ( TWICE ). Not only did they pay it twice, THEY ALSO PAID THE WRONG AMOUNT ... ... ..TWICE. The invoice presented to them was for $4600.00 ; after some - calculations, they in their less than impressive infinite -, issued - checks for the same incorrect amount on -/-/- ; - checks for $3400.00 ( totaling $6800.00 ). To that end, we have gone from begging them to pay a single invoice of $4600.00, to observing them pay - INVOICES in amounts of their choosing.


would have still been in the account. I can hardly wait for the next screw-up which I 'm sure will result in a reanalysis of my escrow account and an increased payment if I do n't somehow replace the shortage created by their latest - ( or - if we 're looking for a more direct assessment ). During today 's 33 minute call with Bank of America, I was advised that they paid the invoice twice because we submitted it twice. In fact, we submitted invoices since -/-/-, all in the amount of $4600.00, and none were paid, until they decided to pay $3400.00 twice on -/-/-.