Bank of America Mortgage Complaint

Bank of America Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Pennsylvania

I have a mortgage loan with Bank of America with an escrow account balance in excess of $7000.00. Since -/-/-, both myself and my insurance agent have been requesting that BofA release funds to pay a $4600.00 insurance invoice from our escrow account. To-date, despite at least six attempts from me directly, as well as many from my insurance agent, BofA has refused disbursement and I have since lapsed in my insurance policy. I have received excuses first stating that the disbursement was refused because BofA perceived the request as a duplicate policy, as the insurance company sends - separate invoices for payment ; aside from the policy number, there is no duplicative information associated with our request as one part of the request is roughly $1100.00 and the other request is $4600.00 ; I have made this point abundantly clear to Bank of America, to no avail. The most recent excuse I received this past Friday ( -/-/- ), I was advised by - - that the request was further declined because " BofA can not issue payment on an invoice without the invoice being accompanied by a declaration page ''. I reminded - that on -/-/- we were


I am now without insurance because of BofA 's actions or inactions, despite having tried since -/-/- to have our invoice paid by BofA to prevent cancellation. I AM BAFFLED as to how or why the mortgage company finds it acceptable to collect my monthly escrow payment and refuse to disburse on command ( either mine or the insurance company ). I am displeased, I am negatively and unnecessarily impacted, and request your investigation, penalty, and resolution.