BB&T Financial Bank Account Or Service Complaint

Checking account Deposits and withdrawals

BB&T Financial Bank account or service department,

Checking account Deposits and withdrawals District of Columbia

BB & T failed to alert me that my account was accumulating fees from authorized transactions for more than - week resulting in $900.00 in overdrafts and other fees. Each dispute I made for these fees was ultimately denied by BB & T and I was left to pay these fees on my own. After a month of being in the negative status, BB & T made an unauthorized transfer of $900.00 from my savings to my checking account to cover these fees. I set up arrangements to pay off the fees before the stated deadline, however, the bank transferred the money from my savings account without my permission a full - weeks prior. I called in to speak with several representatives and a -, who advised that they were in their right to make this transfer without my permission. This seems very illegal.

BB&T Financial customer in District of Columbia
Jan 04, 2017

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

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