JPMorgan Chase & Co. Credit Card Complaint

Privacy

JPMorgan Chase & Co. Credit card department,

Privacy South Carolina

Closed on a mortgage with Chase - -, -. Chased changed the mailing address on my - Chase Credit Cards - -, -. This change was without my verbal or written permission. Chase did not inform me of their intentions to change our mailing address. We do not plan to move into the new home until - -. We are revovating the home to for our personal design. Both these credit cards now do not match the address on our Drivers License. I called Chase to have address changed to where we want to receive our mail. Was on hold set back and forth between - countries and - different people. Issue not resolved. I am employed as a - and work -. I now do not have a credit card that matches my Drivers License, if asked or additional I.D . As a - - - we are told do not show our Passport. As passport is work more than our life on the black market. Again Chase did not ask my premission, for address change and did so without informing me or giving me option. How can I get my address changed to where I want my mail? Thank you for your time and assistance.

JPMorgan Chase & Co. customer in South Carolina
Dec 28, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

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