Capital One Credit Card Complaint

Transaction issue

Capital One Credit card department,

Transaction issue New Jersey

I got a secured capital one credit card ( first credit card ) and I got a balance that I had to pay before -/-/-, so I went online using the payment option on mt capital one account and try to pay for the balance, I made a payment for $190.00 on -/-/2016 to capital one using my checking account. A few days later, got an email from capital one saying that my payment was rejected, so I call my other bank to try to resolve the problem and they told me that I have to provide my account - digits number ( which I did n't know ) to make the payment. so after that I call capital one and made the payment again by phone of $200.00 and this time it went true. Few days later got an email from capital one saying that my account is closed because of suspicious activity, so I immediately call them to explain what happen but my account is already closed and ca n't open a new one with them. What I 'm saying is that is unfair because it was a misunderstanding, did n't know I had to provide my full checking account number. So for that my capital one secured credit is close and I ca n't reapply again.

Capital One customer in New Jersey
Dec 21, 2016

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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