Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Other bank product/service Account opening, closing, or management South Carolina

My grandmother opened a cc account with Bank of America. I was added as an authorized user. The next day they put a fraud alert on the account. We both went into the bank on - and they advised us that the alert was taken off. - the alert was placed back on the card so again, I had to drag my grandmother back to bank and again they told us it was removed. I call the bank on - and they refuse to speak to us or give any information besides telling us to go into a branch again. The card is needed to help pay for home repairs that have already been started on and now we have no means to pay bc the card access is on hold. I do think it is due to discrimination bc of my grandmothers age even though she has no medical issues and is in her right mind & has answered all questions they have asked.