JPMorgan Chase & Co. Student Loan Complaint

JPMorgan Chase & Co. Student loan department,

Non-federal student loan Can't repay my loan Can't get flexible payment options Georgia

I just recently graduated from professional school and I am currently unemployed at the moment receiving - income and actively seeking employment. When I was in -, I took out - separate Chase loans. Going into professional school, I was told that there were really no repayment options like deferment or forbearance because I waited too long to return to school. Upon submitting a complaint via the CFPB, was I allowed to enter deferment/forbearance for - of the loans, but for the third loan, Chase required me to continue to make payments of $100.00 per month. Immediately upon graduation from my - school, my loan payments increased from $100.00 per month to $750.00 per month. I would call - ( now the company in control of my Chase loans ) monthly to see if there were any other repayment options to lower my monthly payments as I was currently unemployed. It was not until my call on -/-/16 that an option of the " Long Term Payment Modification '' plan was available. The representative ensured me that my current bill due on -/-/16 ( if I qualified for the Long Term Payment Modification ) would be immediately affected by this


for denying the application. I then called immediately to find out what information was lacking or missing from the application. After talking to a representative for over an hour, the information that was missing was a recent tax return and - from my cosigner as well as explicit indication that certain questions did not pertain to me, the borrower. For instance the question stated " if this is a reason for the request, then how much. '' Instead of leaving the question blank if it did not pertain ( although the words " if '' indicate that " if it does not '' pertain then do not answer it ). My application was denied because I did not say " not applicable '' on certain questions with tricky language. After finding out what information was missing, I then gathered all of the information and emailed the missing information to - on -/-/16. It then took - - days just to " receive '' the email and another SEVEN to TEN days to accept or deny the application. My payment of $750.00 was due on -/-/16. This process has now taken more than ONE MONTH. Now that the bill is due, I have called and spoken to - different representatives that tell me Chase/- can not help me with this bill because the bill already has become due. I am unemployed with - income and I do not have $750.00. But, I am supposed to come up with the money. My application still has not been accepted/denied and even if accepted would not apply to this current bill. Chase/- has been the worst at working with student borrowers when a financial hardship arises. The government bailed out the banks when they were in a crisis, but the banks especially CHASE have no regard for the financial hardships of its borrowers. Chase expects me to pay them, when I legit do n't have any money. Furthermore, my cosigner who at the time he cosigned could help make payments has also fallen on financial hardship making -- % less than what he made when he cosigned on the loan. I have NEVER missed a payment/been late with Chase/-. For a loyal borrower, consistently making payments you would think that Chase/- would accommodate borrowers that fall on financial hardship. When I called - ( -/-/16 ), I also called/applied for unemployment deferment and alternative payment options for my Federal loans. My payments were not only deferred until I gained employment, I was also given repayment options and my payments were lowered to reflect my income.