Wells Fargo & Company Mortgage department,
Conventional fixed mortgage Settlement process and costs Minnesota
My mother passed away - -. Wells Fargo was sent her death certificate in -. They refused to speak with me or take payment. I faxed and overnighted a court order appointing me personal representative of her estate 4 times. They refused to talk to me. I sent a - letter of Testimony from the court and was told it would be a week before they could speak to me and another week before they could give me the payoff amount. This is now - -!! In the meantime they locked the property but say they have no record of it. Sent letters to my mother 's former work address instead of her home. Requested I have her sign a release form. Sent a lawn service that called the sheriff on ME for trespassing. Now I 'm given the amount with extra fees and interest and told the drive by inspections will continue.
Wells Fargo & Company customer in Minnesota
Oct 27, 2016
* Source: CFPB Complaint Database
Wells Fargo & Company response to complaint:
Closed with explanation
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