Sallie Mae Student Loan Complaint

Sallie Mae Student loan department,

Non-federal student loan Can't repay my loan Can't temporarily postpone payments California

On -/-/2016, - # - from Sallie Mae assisted me with applying for a lower monthly payment of -, which would be automatically deducted from my account every - of each month for the duration of 24 months. On -/-/2016, - who is the account manager assigned to me had informed me that in order to avoid getting a negative report in my credit, I should apply for a forbearance. Evidently not having enough knowledge with student loans, I agreed to apply for the forbearance. Per -, with a one-time payment of -, my loans will be in current status instead of past due. I received a letter from Sallie Mae dated -/-/2016 that they were not able to process my request at this time and that my loans are not currently enrolled in the forbearance program. On -/-/2016, I spoke with - and informed her about the letter that I had received. Per -, this was a misunderstanding since her supervisor failed to approve the request. Per -, she would ensure that she will submit the request to her supervisor for approval. On -/-/2016, I went online once again to check the status of my loan. Still, it was


-/-/2016, I checked my Sallie Mae account online once again to check if my request had been processed. Yet, I got the same outcome. Loan still says that it is past due. I called Sallie Mae and spoke to a man named -. Per -, my request is currently being processed and should check back again this Friday. To summarize, I have been very dissatisfied with the service I have been receiving with Sallie Mae. I was told that I have been assigned to an account manager to further assist me with managing my account since it is past due. However, I evidently see no changes. All I wanted was to apply for a forbearance to bring my account current. Sallie Mae has been causing me, especially my father ( co-signer ) unnecessary emotional distress.