Capital One Money Transfers Complaint

Capital One Money transfers department,

Domestic (US) money transfer Other transaction issues Colorado

i am closing on a house in 2 days and capital one 360 has $100000.00 of my money and refuses to wire transfer the money to the title company or the account where funds originated. i have been trying to get this money wired out of this account for 2 day. i have spent over 10 hours on the phone, mostly on hold, with the only result being " we can not guarantee that the funds will be transferred because your account has not been open for 60 days. '' they will not even wire the money back to my personal checking account because it has not been open for 60 days. this is not in their disclosures available online. in my calculation it has been 59 days that the account has been open and they still refuse to make a work around. the only answer that i get is " those are our rules '' when pressed as to the severity of the situation and asked for a supervisor the response was send -. they are the only way to escalate the problem. well i sent that address an email and it was refused. basically i may have lost not only $25000.00 in earnest money but the hose that has been being built since -.