Bank of America Mortgage Complaint

Bank of America Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Virginia

-/-/-, I reached out to BOA due to an inability to pay our mortgage due to my husband and I both being out of work. I have attached a time line of all of my interactions with BOA over the summer as I worked with them to get assistance with a loan modification. Basically, I have complied with every request when I received it. Their communication with me was not accurate, I had to deal with a different person every time. The website was not useful. -/-/- I received letters saying my information was under review and a letter saying my loan was being transferred to another bank. When I called to check on it on -/-/-, I was told the review had been completed on -/-/2016 and I was apologized to for not having been notified, but there were things I needed to fix. They were now asking for things like signatures that they had not requested previously. I asked to speak to a manager, was transferred to voice mail and I never received a follow up call or any other communication from BOA. We are actively seeking employment ( and have been for sometime ). I have - interviews this week. We just need assistance with keeping our home. We have lived here for 23 years and certainly do n't want to lose it. We just have hit a patch of bad luck.