BB&T Financial Bank Account Or Service Complaint

BB&T Financial Bank account or service department,

Checking account Deposits and withdrawals South Carolina

I bought a - program and linked it to my bank account. I did not download from the acct. Beginning in -/-/2015 I began getting OLB service fee charges of $7.00 per month. When I called -/-/-, BB & T said it was a - issue and - was charging the fee. Later I learned it was BB & T. To make a long story short I have had service fee charges nearly every month since -/-/2015. I have had to call each month and get a refund. In -/-/-, I was told to change my username and password. I did and I have had charges -/-/-, -/-/- and -/-/-. So I still have to take the time to call and be placed on hold and go through my story and request a refund. If I had not been vigilant about reviewing my account and persistent about requesting a refund, BB & T would have taken this money from me. I am certain they are doing this to others. I do not use the - download service and the account is not linked. There is no basis for these charges as BB & T acknowledges but they continue to charge me.