Wells Fargo & Company Bank Account Or Service Complaint

Wells Fargo & Company Bank account or service department,

Other bank product/service Making/receiving payments, sending money Arizona

Wells Fargo ( WF ) has about - customers. US adult cell phone usage is about - %. Therefore, about - WF customers do n't own or use a cell phone. Yet, WF has just instituted a security policy that prevents those - customers from accessing their funds in its SurePay payment system.


a code. This new measure was put in place with no notice. I spent 2 hours on the phone today discussing my frustration with this new obstacle ( my cellphone has no service in my rural Colorado area, so I can not get a code ) with WF customer service, escalation, and corporate staff. In a nutshell, their response was " we do n't care, we are not going to make any changes ''. I expected them to offer alternatives, of which there are clearly many, but no, just more of " this is how we do it, if you do n't like it, go somewhere else, because we just do n't care ''. I do n't think WF should be allowed to deny me access to my money, and the ability to transfer it to others of my choice, in this manner.