USAA Savings Bank Account Or Service Complaint

Checking account Account opening, closing, or management

USAA Savings Bank account or service department,

Checking account Account opening, closing, or management Texas

While checking my USAA Federal Savings Bank checking account it was noticed that a person I was married to approximately thirty years ago was designated as an authorized signature on my account. This was done by USAA Federal Savings Bank without my consent and I was not notified by the bank. I called USAA Federal Savings bank and asked about this problem. I was told the Bank had a computer glitch and they had taken care of it, BUT some accounts had fallen through the cracks and I was - of them. No apology, no compensation for violating the trust I had placed in that institution. I am not certain if I filed this complaint at an earlier date, but I have no record of a response from the Consumer Finance Protection Bureau.

USAA Savings customer in Texas
Sep 18, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

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