Green Trust Cash, LLC Payday Loan Complaint

Green Trust Cash, LLC Payday loan department,

Payday loan Payment to acct not credited Payment to acct not credited Pennsylvania

On -/-/2016, I called Greentrust to schedule a payment to be taken out on -/-/2016. This would have paid the loan off. On -/-/2016 Greentrust did not take the payment out. I called the company. I spoke with - who apologized and offer to take a payment over the phone to pay the account off. She told me the account balance would be $45.00 to pay off the account. She was giving me a credit for the poor service. I provided her my card information of which she ask for twice. I received two separate emails confirming that a $50.00 dollar payment was processed with transaction id - and another charge of - was charged to my account the transaction id number for this payment is -. In addition, my bank shows a pending payment of $55.00 on the account. I talked with - who said when the company processes payments they use an international system and this may result in charging me extra fees. - seemed not bothered by the fact that the representative ( - ) never disclosed that there are fees before taking the payment. - did not seem bothered by the fact that I have - receipts totaling $90.00 that may be taken out of my account on -/-/2016. She gave no indication that she would cancel the payments and refuse to do so because she could not verify that bank debited my bank account for a reduced payment for poor service. The staff would rather argue semantics than dear with the fact that there is a payment of $55.00 pending on my account and two scheduled payments of $45.00 and $50.00 to be debited to my account as well. I would like the correct payment taken out. The - separate transactions cancelled as the debt is paid in full and the organization held accountable for not disclosing fees associated with making credit card payments to the account. I want these fees refunded as well.