USAA Savings Bank Account Or Service Complaint

Checking account Account opening, closing, or management

USAA Savings Bank account or service department,

Checking account Account opening, closing, or management

The company said they mailed forms to me a post office box address which I never had. when I became aware of the issue in - 2015, the representative asked me questions about the account and VERIFIED that the information on the account did not match my address, email and phone number. So she advised me to update my personal information so whomever opened the account would not be able to access it. The Rep. gave me a address in Georgia which i never was a resident of so I gave her my current address which was - - - # - -, - -. The date that account was open, I had no access to any kind of communication due to the fact that I was in basic training for the - which I sent in the info the USAA proving that I was n't able to open a account. A couple months after I initially became aware of the account, I reported it to USAA fraud department, who said that my address and contact info matches which was - - - ( The address that they updated not the original address used when the account was opened ). I do not believe that I should be liable for a account I was n't possibly able to open.

USAA Savings customer in
Jul 21, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

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