Capital One Credit Card Complaint

Capital One Credit card department,

Transaction issue Virginia

On - -, 2015, I made a charge to my Capital One Master Card in the amount of $48.00 to - - - - in -, WV for a deposit on a lodge reservation. I called - - on - -, 2015, and cancelled our reservation, which was within their cancellation policy, and they were to refund the deposit. - - made the refund to my Capital One Master Card on - -, 2015, however ; they erroneously made the refund for $590.00 instead of $48.00. - - tried to do a charge back for the erroneous balance but it was declined. I have been working with - - since then in calling Capital One to have them return their money. Capital One refuses to return the balance to - -. My account is currently on hold due to payment issues as I am -. This should not even be an issue as Capital One is only entitled to $48.00 credit which was the original charge amount. - - has told Capital One that they made the error. I am being held hostage by Capital One as they will not release the money back to - - until I pay my account up to date and keep it current for 60 days. This is not in any way my error and I do n't understand why Capital One feels like they can keep someone else 's money. This has been going on for weeks with phone calls and -!! Capital One should return the money to - and deal with me for my personal account which has nothing to do with the merchant! This in my eyes is illegal and the - has thrown my - - putting my health in a bad place right now.