Sallie Mae Student Loan Complaint

Sallie Mae Student loan department,

Non-federal student loan Can't repay my loan Can't temporarily postpone payments Maine

I applied for a three month forbearance on -/-/2016 on all - of my loans. I was told that my auto-debit enrollment would be cancelled and my next payment would not be until -/-/2016. Instead what happened was my auto debit was not removed and was charged on -/-/2016. The forbearance then applied on -/-/2016. I was also billed $150.00 on -/-/2016 to finalize the forbearance, which while agreed upon, gave the impression that everything was set.