Capital One Credit Card Complaint

Capital One Credit card department,

Transaction issue Arizona

I was invited by my friend to attended 3 day business seminar in - Arizona hosted by -. The program was to boost companies to another level and ideally was to boost - company to another level. We were promised in the seminar that various training would be conducted and the whole package costed a lot. I charged my Capital One credit card with an amount of $7300.00 and that was in - 2015. After the three day seminar I waited for a week to receive a call from - - and none was received. I signed up into the client account and inquired when the training would begin. Training started with a lady called -, I questioned the training as it was a group training done via the phone and my employees including I started to question what training we were receiving as all was coming in the training had nothing to do with what was promised during the seminar. I wrote back with a complaint and told the training couch - that I was going to end the training immediate and file a dispute with my credit card company as the product provided was not what I attended


had also charged these credit cards with - - program training package. I received my money back with the other banks and waited on Capital One for. All documentation was sent to Capital One within a timely manner. I waiting for their response and after waiting for so long, I called their office to see the status of my claim. Was told it was still in process, I asked why a temporary credit was not put back on my card as other credit cards companies credited my card as a temporary credit while claim was in process. Capital One did not credit me with anything, all was told was that claim was still in the process, I asked if there was any documentation to receive and sign and they advised, documentation was on the way. Seems documentation was only mailed after my call to remind them. I received a form that needed me to explain why I was filing a dispute, I completed all the information and mailed it back to Capital One with a long covering letter. I waiting for their response, none came for weeks and no temporary credit was put back on my card. I then called again as a follow up and to my surprise, I was transferred to another department and was told that the claim was closed. I asked why the claim was closed and was told because no documents were received and they had tried to call me but my phone was disconnected. I could not believe it, I told them they there is no way my phone could be disconnected, Capital One had my house phone as - - - and my cell phone which is - -. I asked " Tell me which number you called ''?. They repeated my cell phone with a wrong last digit. My cell is - - and the person gave me a number with the last - digit -. The person 's name was -, I told him that is not my cell phone and reason it says phone was disconnected. We argued a lot and all I was told was that the claim was closed and I have to continue making payments on my credit card. I told that - that I was not going to make any payments on my credit card as they misplaced my claim documents. I tried to look for an attorney but can not afford - since I run a - that has no funding. Am struggling. I was referred to your organization by someone called - - from - - - and I thank him. I await your response, and enclosed is a letter to Capital One after talking to their - on the phone. I have other supporting documents if needed. Capital One account ending -.