Capital One Credit Card Complaint

Capital One Credit card department,

Customer service / Customer relations Minnesota

I had an overdue account for several months. However, in - 2016, I paid my account in full. ( - balance ) I talked to a customer service representative to get the payoff amount and I was given and paid that amount and told my account was current. On - -, 2016, I was told that current meant - balance, but not necessarily active. Several weeks later, I attempted to use my card for the first time in 2016 and it did not work. Upon checking, there unpaid interest charges that were added after I was told the payoff amount. The agent refunded the charges but told me that my account was restricted and I would have to wait three weeks to be contacted about unrestricted offer. I was contacted today and told that my unrestricted offer was denied because their agent told me my account was current but never told me the account was active. However, they did not tell me it was restricted. As a result, I have an open account, zero balance, but an unusable line of credit. When I asked about getting it unrestricted, I was asked two personal questions 1 ) why did you account


After I responded -1 ) financial difficulties 2 ) necessary purchase which I can not make with my bank debit card I was told that I did not meet the criteria. I asked why and the agent said - we can not disclose our criteria. Another option is to wait to maybe, not guaranteed, receive a mail offer to unrestrict where there is no criteria. I asked repeatedly for an explanation why? no answer. I feel I should get a reason.