JPMorgan Chase & Co. Bank Account Or Service Complaint

Savings account Using a debit or ATM card

JPMorgan Chase & Co. Bank account or service department,

Savings account Using a debit or ATM card Florida

Chase savings account was linked to debit card. Multiple ATM transactions occurred during -/-/- and -/-/- on my account at the corner bank. The investigation team said the transactions were correct as the debit card had a chip, however, it was not me. I have proof I was working during each transaction. I asked to see the footage so I can go forward with the investigation and prosecute whoever has done this to me. I was denied to this information. I have been with Chase for approx for 9 years and never has there been a history in my checking or savings account of constant ATM withdrawals. I can not understand how they failed to protect me. I received the notice a day prior to them withdrawing the funds from my account and I withdrew the funds until this cleared. Its not fair to be swindled from the crook who did the atm withdrawals and now have the bank as well to withdraw funds from the account due to a shallow investigation.

JPMorgan Chase & Co. customer in Florida
Jun 30, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

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